Linguistic Service Delivery Manager

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.

Benefits

• Competitive remuneration package
• €5k target bonus
• Pension
• Healthcare
• Employee Benefits Hub

Responsibilities

• Manage Linguist Leads and their teams in the production of high-quality data.
• Collaborate with the client on best practices for the collection and processing of data.
• Oversee quality control and data delivery.
• Ensure effective and efficient project execution.
• Act as the main contact for the client on all aspects of the language.
• Set goals for Linguist Leads on annotation projects in conjunction with the client.
• Provide data management expertise to client researchers, engineers, and linguists.
• Understand client tools for data annotation, data storage, and quality evaluation.
• Train Linguist leads on the use of tools and best practices.
• Design pilot studies to determine the efficacy of new label sets.
• Decide on quality standards and metrics in consultation with the client.
• Provide regular reports to the Program Manager on delivery against project goals.
• Guide Linguist Leads in their duties and evaluate their progress.

Requirements

• 5+ Years of overall Experience in Service Delivery Management in an International Support environment with multiple channels and across multiple geos.
• Advanced degree in Linguistics, Computational Linguistics, Language Technologies, or related field.
• 2+ Years project management experience, preferably in a language or linguistics.
• C1 level proficiency in one of the following languages: French, German, Italian.
• Flexibility to work across multiple rotational shifts/night shifts.
• Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator.

For more information please contact Gary Morrison on 01-6455221 or gary.morrison@manpower.ie