Customer Advisor

Employer
Undisclosed Company
Location
Failsworth, Greater Manchester
Salary
Up to £10.42 per hour
Closing date
18 Aug 2021
You need to sign in or create an account to save a job.

Job Details

An exciting opportunity has arisen to join a leading utilities supplier as a Customer Advisor, our client is currently seeking a Contact Centre Agent based in Failsworth, Manchester. This is a full-time temporary ongoing contract for paying £20067 = £ 10.42 per hour, working a 37 hour week.

Working three week rota shift, Monday to Friday.

Week 1. 8am-4pm,

Week 2. 8.30am - 4.30pm

Week 3. 9am- 5pm

As our Customer Advisor you`ll support Operations in the delivery of our Customer targets in resolving complaints and enquiries for the network. You`ll deal with enquiries from both internal and external parties and provide a written, face to face or telephone response as appropriate.

Key accountabilities of the Customer Advisor will include:

  • Operating office systems and equipment, process documents, maintain accurate records and access information within Customer Operations.
  • Resolving customer enquiries and complaints, providing written or telephone responses as appropriate and raising payment proformas where applicable.
  • Contacting and resolving issues with customers after low feedback results.
  • Liaising with field-based staff and stakeholders in resolving customer enquiries and complaints.
  • Be proactive in preventing complaints by assisting our social media team, creation of letters to customers and attending incidents.
  • Compiling and providing routine information using computer systems as necessary in accordance with relevant procedures and guidelines, in order to provide management with the information they need to effectively make decisions.
  • Assisting with administration tasks for the wider team.
  • Working within and promote the philosophy of safe team working.
  • Actively demonstrating and promoting the company Values, and positively contributing to a customer orientated approach

About You

You'll possess the following qualifications, skills and experience:

  • Experience of working within an office environment
  • Experience of using and manipulating available information from computer-based systems for MI reporting
  • Demonstrable numeric verbal reasoning and articulation skills
  • Strong communication skills
  • High standard of keyboard skills
  • Competent in the use of standard desktop packages (Excel, Word, Powerpoint)
  • GCSE English Grade C or above

Apply for Customer Advisor

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover letter

Your communication preferences
I would like to receive communications. required
I would like you to share my personal data with other Companies within the ManpowerGroup. required

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert

Similar Jobs