Area Planner

Projected End Date: 3 Months from start date

Full/part time: Fulltime

Hours of work: 39 hours a week, 8am - 5pm Monday to Thursday, and 8am - 4pm on a Friday, with one unpaid hour for lunch each day

Reason for role: Cover backlog of work

Any additional requirements

To provide a high quality, planning and co-ordination service for Responsive Repairs.

key Responsibilities:

* Provide effective planning of regional operative's diaries working
closely with the regional operational team to support the
achievement of operational KPIs.

* Coordinate the efficient scheduling of maintenance repairs for
operating needs and customer requirements within the area.

* Maintain the scheduling system and provide internal and external
customers with timely and accurate information.

* Liaise with customer service colleagues in relation to appointments
and updating of all systems when operatives report issues.

* Ensure that all written, electronic and telephone enquiries are
answered and resolved effectively in accordance with agreed
service standards and timescales.

* Work closely with the commercial team in relation to
subcontractors purchase orders and variation orders to ensure
continued value for money and commercial procedures are
followed.

* Ensure compliance with GDPR regulations when processing
customer data.

* Take appropriate Health and Safety measures to ensure personal
safety and the safety of our customers and colleagues.

Skills

Essential:
* Experience of working in a customer focused environment.
* Experience of working within agreed performance targets.
* Excellent oral and written communications.
* Proven ability to work methodically, follow agreed procedures
and accurately record data and information.
* Microsoft Office including Word and Excel.
* Ability to work in a busy office and under pressure.
* Experience of working with databases.
* Evidence of competency in a relevant trade.

Desirable:
* Experience of working with large volume data processing
activities.
* Experience of scheduling work.

* Assigned and accountable for specific areas of responsibility
/deliverables
* Performs a range of tasks which vary in complexity within
scope of their function
* Makes decisions within parameters set by manager, using
job/specialist experience

* Works collaboratively with colleagues to deliver
accountabilities
* May prioritise and oversee activities of others to meet
required deadlines and standards