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Product Support Engineer

Employer
Undisclosed Company
Location
Belfast, County Antrim
Salary
£33000 - £35000 per annum
Closing date
16 Aug 2021

View more

Sector
Engineering
Job Type
Permanent
Hours
Full-time

Product support Engineer

Belfast

Salary £33'000 - £35'000

An exciting opportunity has arisen for a Systems Engineer in our Fire & Security Systems business team based in the Swansea area, to cover the surrounding territory. The job holder will be required to work 40hrs per week.

Main purpose of the role

You will be responsible for the remote commissioning of DWP sites in conjunction with the site based installation teams. You will Provide technical support and diagnostics to the Engineers and other site based employees around the UK with a view to resolving as many system faults remotely as possible. You will provision the remote PPM activities on intruder alarm systems and collation of results onwards to the account management and admin functions.

Main Responsibilities.

  • To provide system programming and commissioning services, in line with pre-planned roll out plans across Access Control, CCTV, Intruder Alarm & Intercom on the sites that are hosted within the ARC in conjunction with the site based installation team acting on configuration information provided by the installation teams.
  • To provide 'go live' support to the installation / commissioning teams to carry out all necessary acceptance testing to prove a system is fully operational and compliant with the agreed test plan.
  • To provide timely and accurate remote telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer to the site.
  • Provide scheduled, carry out and record the results of all remote pre-planned preventative maintenance activities using a range of remote control software across multiple disciplines.
  • To provide a technical support service to the ARC Customer Service Team when they encounter issues on-boarding new customer Access Control, CCTV, Intruder Alarm, and Intercom

About you

  • Previous experience of working at an engineering level with Access Control Systems, Intruder Alarms and / or CCTV systems
  • Previous experience of offering over the phone & remote diagnostics / PPM service
  • Good level of PC skills
  • Understanding of electrical / electronics (relays, voltage, current, etc.)
  • Need to be customer focused with the ability to communicate technical subject matter to non technical end users or technically capable engineers

Salary of up to £35,,000 per annum

25 days holiday

Pension/Life assurance

Perks at Work Scheme

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