Deskside Support Engineer III

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer III based on their customer site in Central Brighton. This is a full-time, permanent role, Monday to Friday 37.5 hours per week to start ASAP. The role is paying up to £26,200 depending on experience

We are currently looking for highly customer-focused Deskside Support Engineer with a genuine interest in solving people's IT issues. You should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.

Based in Brighton you will be supporting a customer who sets high standards for themselves and expects the same standards of company as their support provider.

Day to day activities include resolving a wide variety of desktop software and hardware issues and requests, while minimizing disruption to our users.

Job Description

Your key responsibilities will include but not limited to:

• Provide 2nd and 3rd line support for all hardware and software IT-related issues and incidents.
• To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed.
• To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure.
• To install or re-install any applications onto PCs in line with installation procedures.
• To perform diagnostic services using all available resources, including the use of other customer-based and external support parties.
• To perform hardware break fix on PC's, Laptops and Printers or manage hardware repair through the customer defined warranty routes.
• Identify service improvements and take them through to implementation.
• Travel to other customer accounts located within a reasonable distance of the base location as and when required.
• To work collaboratively with other teams and apply good ticket management to ensure IT support requests are dealt with effectively and within SLA across all supported locations.

Essential skills/qualifications

• A broad technical knowledge of IT, PC's/peripherals, and their architecture
• Proven software and hardware troubleshooting skills
• In-depth knowledge of standard SW issues including Windows OS, Office Suites, and core application suites
• Excellent customer facing skills
• Excellent organisational skills, able to take a methodical approach to service issues
• Able to work both on own initiative and as part of a team
• Ability to work under pressure to meet SLA's and remain calm in stressful situations
• Ability to follow processes and procedures
• Excellent communication and interpersonal skills