Customer Service Advisor

Customer Service Advisor
Location: Bristol - however this role will allow remote working

About the role
Here at Babcock International we are looking to recruit a Customer Service Advisor to join the team.
You will be responsible for providing a leading fleet management service to all customers worldwide. The Service Centre Advisor is a key role as the first point of contact for all enquiries via phone and email under the contract. It supports the wider team as part of a global fleet management service.
Typically handling queries of a varied nature across a realm of services including but not limited to: Rental Provision, Lease Provision and management, scheduled services, incidents and events.
Main activities will also include:
* Answering phone calls.
* Responding to emails.
* Problem solving.
* Working to SLA's with regards to response times
* Liaising with suppliers

What do I need to do the role?
You will ideally come from a customer service / contact centre background with strong customer service skills.
You will demonstrate resilience and the ability to empathise with the person on the end of the phone, as well as problem solving.
You will also possess good Excel and Microsoft word & outlook skills.

What else do I need to know?
Working hours are 37.5 per week; the contract covers 24/7/365. For this role we are looking to recruit someone on a late shift between 1300-2100.
We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.

About Babcock International
For more than a century, Babcock the Aerospace and Defence Company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure, and specialist training.

We are committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. You will benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.

Armed Forces Covenant
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week's special paid leave to help them meet their commitments. To find out more please visit our website.

Application Guidance
All applications should be made online using PC, Laptop or Mobile devices. If you experience difficulties please click here. Recruitment correspondence is normally by email so please check your email account and spam folder regularly.
We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and will respond in a way that best fits your specific needs.

Please follow the link to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants.

Closing date:30/08/2021
Job reference: 36585