Customer Service Advisor

NatWest Group
West Midlands, Birmingham
Up to £10.51 per hour
Closing date
30 Sep 2021
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Job Details

We are currently recruiting for an exciting opportunity with our client in Birmingham.

The role is for a Business Customer Service Advisor working in a call centre, for a high street leading bank.

In this role, you will be the First point of contact for our business banking customers

In this role, it is vital you can problem solve when our customers are facing challenges across a variety of banking queries

As part of their flexible contact centre where there's never a dull moment, you'll have an integral part to play in supporting customers who are in need of our support, helping them when they need it most by offering professional guidance around a range of options and support to meet their needs.

In return, you'll enjoy an extensive training programme, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development and open up progression prospects.

What you'll do...

As a vital member of the Business banking Team, you'll provide a broad spectrum of options and support to customers in their day to day banking needs. You'll achieve this by offering professional service to achieve positive outcomes.

What you'll bring.

We're looking for someone who has a passion for delivering exceptional customer service with a positive attitude. As a highly self-motivated person with excellent communication and problem-solving skills, you'll be creative and flexible in the way you work with colleagues, and able to demonstrate genuine empathy with a customer's situation and needs.

Strong keyboard skills and the ability to have clear communication with customers, allowing you to navigate different systems and process information whilst talking to customers

This is a 35 hour per week role with a fully flexible shift pattern rotational between Monday to Friday 7am to 8pm, Saturdays 8am to 8pm, Sunday 9am to 8pm. Bank holiday working is a feature of this role.

Pay £ 10.51, 35 hours per week

The successful candidate will receive full training, 33 holidays per year plus bank holidays on a pro-rata basis and exposure to the working dynamics of a leading financial services organisation which can offer many other career opportunities.

Due to the nature of this role, you'll be required to pass a credit check and will need to be able to provide us with written proof of your work activity from the past two years.

Interested? Apply now!


With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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