Operations Centre Manager

Operations Centre Manager
Location: Ruislip, Middlesex, GB, HA4 0QH

About the role
Here at Babcock International we're looking to recruit an Operations Centre Manager to join the team.
You will be responsible for Managing the Managed Service Centre within the Emergency Services & Training business stream for the London Fire Brigade. You will ensure 24 hour call centre coverage is planned and programmed to meet the contract requirements, and the staff rota is regularly reviewed ensuring that the holidays are managed and all sickness is managed via the company policy.
A key element of your role will be to coach and performance manage the MSC team, ensuring all developmental, training and personnel issues are addressed. You will also ensure 24 hour Mobile Repair Vehicle coverage is in place, and vehicle reserve numbers are managed to fulfil slot requirements.
Further responsibilities will include:
* Design and implement a standardised MSC delivery model, ensuring that all direct reports are capable of servicing contract obligations, and ensuring high quality customer experience
* Management over the delivery and collection driver team with capacity and competency to meet the planned event schedule and reactive workload
* Management of planned events in line with asset compliancy requirements

What do I need to do the role?
You will have previous experience managing in-bound and outsourced customer service driven call centres/managed service centres / Operational control rooms.
You will also have experience within a Logistics/Transport environment.

About Babcock International
For more than a century, Babcock the Aerospace and Defence Company has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure, and specialist training.
We are committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. You will benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.

Armed Forces Covenant
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week's special paid leave to help them meet their commitments. To find out more please visit our website.

Application Guidance
All applications should be made online using PC, Laptop or Mobile devices. If you experience difficulties please click here. Recruitment correspondence is normally by email so please check your email account and spam folder regularly.
We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and will respond in a way that best fits your specific needs.
Please follow the link to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants.

Closing date: 17/09/2021
Job reference: 36284

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