Planned Work Co-Ordinator

Job Title Planned Works Co-ordinator

Overall Purpose: To provide support to the Planned Works team to deliver effective resource management and query handling.

Responsibilities & Outcomes Skills / Experience General Role Expectations

Key Responsibilities:

• Plan effectively the resources required to carry out Planned Works

throughout each programme.

• Order materials direct with supplier by scheduled deadline and

liaise with the suppliers to ensure that materials are delivered direct

to site on specified date.

• Update systems accurately to reflect goods received and stages of

work in progress to ensure accurate and timely financial reporting.

• Respond efficiently to customer enquiries and ensure that they are

fully conversant with the schedule of work to be completed.

• Ensure compliance with GDPR regulations when processing

customer data.

• Ensure that all written, electronic and telephone enquiries are

answered and resolved effectively in accordance with agreed

service standards and timescales.

• Provide effective planning of regional operative's diaries working

closely with the regional operational team to support the

achievement of operational KPIs.

• Work closely with the commercial team in relation to

subcontractors, purchase orders and variation orders to ensure

continued value for money and commercial procedures are

followed.

• Take appropriate Health and Safety measures to ensure personal

safety and the safety of our customers and colleagues.

• Support the protection and safety of our customers by ensuring

safeguarding procedures are followed and safeguarding concerns

are appropriately identified, monitored and reported.

Key Outcomes:

• Ensure we have the right skills assigned for at the right time to

ensure delivery to target date.

• Programme and individual properties delivered on time, and to

customer's satisfaction.

• Operational employees have minimal travel time.
• Works are managed effectively and safely using a robust and proactive

approach to Risk and Health & Safety and prioritised in line

with the Business Plan at all times.

• Productivity and Key performance indicators are achieved.
• Safeguarding concerns, suspicions or allegations of abuse are

appropriately identified, recorded and sent to the appropriate

specialist team.

Essential:

• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Proven ability to work methodically, follow agreed

procedures and accurately record data and information.

• Ability to work in a fast-paced environment and under

pressure.

• Experience of working with databases.
• Microsoft office including Word and Excel.
• Demonstrate the company Behaviours.

Desirable:

• Experience of scheduling work.
• Experience of working with sub-contractors.
• Excellent organisational and time management skills.
• Experience of Accu Serv job management system.