Customer Service Representative

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Customer Service Agent (incoming calls) based on their customer site in Peterlee. This is a full-time, temporary role until October 2021 with possible extension, 37.5 hours a week to start ASAP. Currently on a shift pattern, it's a rotation covering 8am - until 10pm Mon - Friday and 9am - 6pm on Saturday and Sunday. The role is paying £10.25 per hour.

The role of a Customer Service agent is to work within the Customer Service Department, dealing with inbound calls. The purpose of the role is to provide effective resolution to customer queries about their active loans in an effective, efficient, and courteous manner. Our people are professional, knowledgeable, and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.

ATTRIBUTES

• Provide excellent customer service to Loans customers in a courteous, effective, and timely manner to ensure all enquires are resolved at first point of contact
• Apply knowledge as trained to meet customer needs
• Take responsibility for handling customers confidential information
• Develop a working knowledge of the Customer Service systems
• Achieve Key Performance Indicator targets to meet business goals and objectives
• Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre

SMART OBJECTIVES

• Achieve standards of conduct, customer service and measurable performance targets
• Satisfy FSA regulatory requirements

SKILLS/ EXPERIENCE REQUIRED FOR EXCELLENCE

• Customer focused
• Positive and helpful attitude
• Excellent communication skills
• Ability to work under pressure
• Self-motivated
• Team player and considerate of others
• Accuracy when inputting data
• Ability to work on own initiative
• Knowledge of Microsoft packages or other related packages

PERSON SPECIFICATION

• Reliable and trustworthy
• Sociable
• Drive and determination
• Flexible and adaptable to change