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Customer Service Advisor

Employer
Teleperformance
Location
England
Salary
Up to £9.50 per hour
Closing date
4 Oct 2021
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Job Details

Advert Title: Customer Service Advisor

Salary: £9.50 hourly rate

Location: Home working

Job Type: Temporary, 37.5 hours per week, Monday - Sunday with shifts between 6am-11pm

Long term, temporary roles are available now for Customer Service Advisors who can work at home, remotely for the duration of their assignment. As a member of our team, you will be handling incoming calls from the UK general public. You will become a specialist in effectively resolving incidents and queries whilst delivering excellent customer service.

What you'll need to do:

  • Act as the primary point of contact for callers, resolving enquiries quickly and efficiently
  • Seek to resolve customer queries at the first point of contact where possible
  • Record information accurately into our database using the software we provide
  • Deliver a service where patience, empathy and building rapport are central

What we'll need from you:

  • Great communication skills - both written and verbal
  • Dedication to providing a brilliant service for our customers
  • Ability to provide information, quickly and clearly
  • A can-do attitude and a real passion for supporting people
  • Comfortable with security vetting including DBS
  • Ability to work from home with your own laptop or PC with ethernet connection

Successful candidates receive:

  • 23 days holiday plus 8 days bank holiday (pro rata)
  • Full intensive training across four days
  • Potential to progress your career further with Manpower via our client requirements

If you are interested, please don't hesitate to apply now via https://www.directch.com/TeleperformanceCustomerServiceAdvisors and our team will be in touch.

Manpower are an equal opportunities employer and welcome applications from all sections of the community.

Company

Each interaction matters. With every interaction, we deliver amazing experience with our colleagues and customers alike. Our mission is to deliver an outstanding customer experience at every single opportunity as a result of our commitment, passion and dedication to excellence. In doing so, we create opportunities and value for our employees, clients, customers, communities and shareholders.

At Teleperformance we’re not all the same, and we make this our greatest strength.

Teleperformance UK were officially certified as a Great Place to Work in September 2020. Followed by attaining #26 UK’s Best Work Places 2021, Super Large organisations.

At TP we have a plethora of Health and wellbeing activities and programmes we offer to our colleagues and we actively encourage everyone to get involved. From supporting Physical Health, Mental Health and Financial Wellness Support for all colleagues.

24/7 365 day online and telephone counselling support through our Employee Assistance Programme.

Access for all employees to our “Interactive Wellness Hub” where you can track your personal goals, create challenges, complete a full assessment on your health as well as gathering hints and tips to stay fit and active.

Be Part of Something BIGGER!

Our unique focus on people is part of Teleperformance’s DNA. Our employees are the key to our success and recognition & reward are fundamental in ensuring our colleagues know they are appreciated.

Communication is Key

Refer & Earn: If you love working for TP and want to tell your friends and family just how amazing it is – you can refer them to our Recruitment Team and earn up to £900 in the process.

Lunch & Learn: An ideal opportunity to learn about other departments, share news updates and what’s been happening in teams over the last few months.

myTP: Our employee engagement mobile application centred around employees' daily TP lives. Enabling you to view relevant information related to your working life, as well as local offers, event information and notices.

All Ideas Matter: Our global initiative that invites our people to be agents of change, delivering transformative ideas that make each interaction simpler, faster and safer.

CCMS: Our Contact Centre Management System integrates data from many systems and departments into a comprehensive view of performance at every level.

Shout Out: Our Teams channel where we encourage all our employees to praise, recognise and simply say thank you to those colleagues and co-workers that are helping them get through this tough time.

Let’s Connect: A one stop shop for all your contact needs.

Celebrating Diversity & Inclusion

At TP having a diverse and inclusive workforce is important to us. We all come in different shapes, sizes, ages, experience and backgrounds, all which make us unique to who we are. We want all our colleagues to embrace their authentic self and be who they want to be, as long as our colleagues are happy then we are happy.

Every month we drive our D&I calendar where we raise awareness, promote unity and celebrate our differences. We drive all these activities through our Engagement team and TP Women programme. Each interaction matters to us and we want our colleagues to feel comfortable which who they are.

CCMS: Our Contact Centre Management System integrates data from many systems and departments into a comprehensive view of performance at every level.

Shout Out: Our Teams channel where we encourage all our employees to praise, recognise and simply say thank you to those colleagues and co-workers that are helping them get through this tough time.

Let’s Connect: A one stop shop for all your contact needs.

Find Us
Location
GB
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