Customer Service Officer

NatWest Group
Bolton, Greater Manchester
Up to £10.51 per hour
Closing date
5 Oct 2021
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Job Details

Would you like to join one of the UK's leading banking and financial services company as a Customer Service Officer?

Working within the customer service centre your role will be to undertake and deal with a wide range of banking requests, transactions and enquiries in a professional manner and to provide outstanding customer service regarding customer queries.

It is important that you are flexible in your approach to work and that you can demonstrate previous experience of engaging with customers. Strong IT and the ability to navigate around computer systems are essential, as well as an innovative mind set with a proactive approach to problem solving.

A natural flair and a genuine desire to help customers is also required to succeed in this role along with the ability to absorb and retain new information.

If you have strong IT skills, driven to go above and beyond what's expected, always professional in your work, and can engage with customers using your excellent communication skills, we would be interested in hearing from you.

35 hours a week between 8am and 6pm Monday to Friday

£10.51 per hour

Annual holiday entitlement 33 days pro-rata.

Fantastic training programme with ongoing support and coaching.

Free hot drinks machines, pool table and on-site parking scheme available plus good transport links nearby.

Due to the nature of the role, you must pass both a reference and credit check as part of the pre-employment screening process.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunities employer.


With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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