Internal Account Manager - Call Centre
- Employer
- Undisclosed Company
- Location
- Warrington, Cheshire
- Salary
- £23000 - £25000 per annum
- Closing date
- 5 Oct 2021
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Full-time
I have a superb opportunity for new Internal Sales Managers to work within a brand new call centre site recently opened in Warrington, Cheshire, working for a national tool hire company.
Job Purpose:
Reporting to the National Sales Desk Manager, you will be responsible for maximising
revenue and profit against agreed targets through outbound telephone account management.
Job Scope and dimensions
- Reports to National Sales Desk Manager
- No line management responsibilities
- No budgetary responsibility
Key Tasks:
- Conduct outbound calls to your assigned portfolio customers to ensure maximum account growth and capture any opportunities.
- Capture all outbound call activity in SalesForce to ensure customer contact data and level of influence is up to date
- Participate in pre-defined outbound calling 'campaigns' to generate sales leads
- Demonstrate effective communication skills, understanding the customer requirement and identifying sales opportunities
- Ensure the customer experience is a positive one, meeting and building on our brand value as putting customer experience first and always deserving of their trust.
- Meet or exceed personal key performance metrics/ targets
- Maintain in-depth product knowledge to supply customers with the best, most accurate information possible.
- Behave in a respectful and professional manner to reinforce and elevate the business reputation and brand.
- Build strong relationships with other departments, liaise with stakeholders, customers internal and external - own the conclusion of each and every customer query.
- Maintain internal health and safety and corporate governance standards in accordance with clients policies.
Qualification and Experience:
- Proven experience of outbound business to business account management or telesales or telemarketing preferred
- Passionate and willing to go the extra mile to do a good job, with a "can do" attitude.
- Innovative, willing to think outside the box to meet customer needs.
- Ability to conduct customer needs analysis using different questioning and listening techniques.
- Excellent sales negotiation skills teamed with the ability to recognise buying signals and closing a sale.
- Able to balance a customer-oriented and a results-driven approach.
- Ability to be self-organisation and attention to detail
- Focused on quality and accuracy of data captured.
- Excellent telephone manner with the ability to keep calm under pressure.
- Builds rapport with customers in a professional manner.
- Ability to establish credibility, act decisively, but able to recognise and support preferences and priorities of the customer.
- Proactive, high energy team player and ability to work closely with colleagues at all levels.
- Strong verbal and written communication skills.
- Confident with technology with working knowledge of MS Office applications including MS Word and Excel.
Salary:
£23,000 - £25,000 Monday to Friday working 40 hours per week between the hours of 8:00am- 18:00pm plus bonus and extensive benefits
**If the opportunity is of interest please click apply below with an up to date CV*
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