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Contact Centre Team Leader

Employer
Undisclosed Company
Location
Brighton, East Sussex
Salary
£30000 - £40000 per annum
Closing date
28 Sep 2021

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Manpower UK are delighted to be partnered with a growing Education business in Brighton as they expand their sales team and look for a new Contact Centre Team Leader.

This role is perfect for an experienced Team Leader from a contact centre environment or a confident Sales Coach who can come in and work closely with a team of Sales Agents.

The Team Leader will be responsible for supporting contact centre agents and working alongside the leadership team to drive the performance, productivity and revenue.

Responsibilities will include:

  • Working alongside the Director & Senior Leadership team to design, build, and drive the new performance management programme
  • Owning all aspects of performance management including 1:1s, coaching and development management, sickness and disciplinary management
  • Leading the team to achieve set KPIs and targets
  • Liaising with partners on case management to drive continuous improvement
  • Managing the sales pipeline
  • Consulting and supporting on the creation of material used to support professional development of contact centre staff
  • Planning and managing workflow
  • Working in collaboration with internal trainer to ensure training material is current and effective
  • Dealing with complaints and escalations

The ideal person for this role will have:

  • Proven experience as a sales leader or sales coach
  • A demonstrable knowledge of sales, pipeline management, and best practice
  • Highly proficient computer skills which includes MS Office Suite
  • Strong interpersonal and communication skills
  • Focus on a positive customer experience
  • Passion for creating high-quality, high-performing culture

The basic salary for this role is £30-40,000 dependent on experience.

This will be an office-based position, Monday to Friday.

If interested please apply.

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