Customer Service Trainer / Assessor

Customer Service Trainer / Assessor

SF35865

Reading

Emergency Services & Training

About the role

Here at Babcock International we're looking to recruit a Customer Service Trainer / Assessor to coch learners in the workplace to ensure they are competent in respect to their qualification and job requirements.

Your main responsibilities will include:

To train Customer Service to groups of Apprentices both remotely and within the BMW Training Academy
To assess the competence of learners following Apprenticeship Frameworks.
To track and monitor learner progression to ensure timely achievement of Frameworks.
Work with Academy team leaders to plan and schedule assessment and verification in line with awarding bodies and Babcock requirements.
Working with Centre Coordinator to achieve and maintain Awarding Body Accreditation status.
To assist in the development and implementation, at dealer level, of selected career initiatives and programmes.

What do I need to do the role?

You must have experience in training/coaching & assessment strategies

Would also like you to have experience in all or some of these areas:

Experience in awarding body Internal Quality Assurance.
Specific knowledge of operations within the Automotive sector.
Experience of the retailer environment.
Current/Up to date knowledge of vehicle technology and systems, to a level by which training/coaching is possible.
Current/Up to date knowledge of diagnostic and repair methods.

About Babcock Training

With a rich history of service excellence, Babcock is a trusted name across the training and apprenticeships market. We have an enviable track record in delivering intelligent and compelling workforce development solutions and are one of the UK's largest and most reputable training providers.

Our solutions range from bespoke, employer-led apprenticeship programmes to pioneering digital simulations and we work closely with all of our customers to reflect their organisational needs. Supporting both private and public sector businesses, a customer focused solution is at the heart of who we are, consistently putting the employer brand at the forefront of programme design.

As one of the UK's largest apprenticeship providers, we offer apprenticeships at multiple levels in engineering with particular expertise in the rail, automotive, nuclear and energy industries as well as the British Army and Emergency Services. We also deliver apprenticeships across retail, hospitality, active leisure, adult care, automotive, business, customer service, early years care and warehousing sectors.

Having delivered apprenticeships for over 20 years we have developed an enviable reputation across the marketplace, delivering high quality solutions for employers and apprentices alike.

Application Guidance

All applications should be made online using PC, Laptop or Mobile devices. If you experience difficulties please click here. Recruitment correspondence is normally by email so please check your email account and spam folder regularly.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and will respond in a way that best fits your specific needs.

Please follow the link to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants.

Closing date: 19th September 2021