CUSTOMER SERVICE SPECIALIST
Within this role you will work collaboratively and liaise with other Departments within the business. You will provide an excellent service level to customers
· Process all orders from customers accurately and promptly upon receipt.
· Respond to customers inquiries in a quick and efficient manner to meet customer expectations ensuring customer satisfaction.
· Provide the appropriate amount of feedback to ensure customers are fully informed.
· Prepare regular excel reports for open orders
· Provide instructions to the appropriate logistics and export Teams for the shipment of the orders.
· Record and file all the relevant documentation about the orders.
· Assist in other functions ad-hoc as required and assigned by the Supervisor.
Skills and Experience
Previous Customer Service working Experience
Excellent relationship building and communication skills
Strong analytical and problem-solving skills.
Ability to prioritize, multi-task, and perform effectively under pressure.
Excellent relationship building and communication skills.