Desktop Support Engineer L2&3

Employer
Experis Ireland
Location
Dublin
Salary
Negotiable
Closing date
11 Oct 2021

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Sector
IT
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Job Details

Desktop Support Engineer

We are currently recruiting for a highly customer-focused and enthusiastic Deskside Support Engineer Level 2 and Level 3, with a genuine interest in solving IT issues, to support our clients' locations in Dublin.

Ideally for someone who is technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.

Responsibilities:

  • Providing L2 Deskside support to end users
  • Work to resolve issues accurately and efficiently, within set targets and in a professional manner
  • Maintain a dedicated commitment to service quality & customer experience
  • Take ownership of tickets escalated from the service desk & other teams, handling them appropriately
  • Work comfortably on your own, identifying, and prioritising incidents, requests, & escalations accordingly
  • At times, work in a L1 role in a physical or virtual setting, providing first-hand service to users
  • Occasionally work from home in place of working on-site, providing remote support and administration
  • Work with the team as part of an on-call rota & provide critical out of hours support when necessary
  • Ensure that all activity is accurately documented and recorded in line with ITIL practises
  • Contribute to the creation and up-keep of Knowledge Base Articles
  • Be comfortable working in a highly regulated environment, adhering to local and global policies
  • Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks
  • Be prepared to engage with ad-hoc tasks with a best effort and positive attitude
  • Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients

Requirements:

  • 4+ years experience of working in Desktop support role
  • Experience in software and hardware troubleshooting skills
  • Experience of supporting Windows 10
  • Experience of supporting Microsoft Office suites including Office 365
  • Experiencing working in a highly regulated ITIL environment, with appropriate service / ticketing systems
  • Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge, firewalls, subnets, wireless
  • Printer hardware knowledge
  • Willingness to work as part of an on-call shift, & support essential out of hours work

Desirables:

  • ITIL certification
  • HP Service Center / Service Manager experience
  • Full Driving License

Company

At Experis (part of ManpowerGroup) global, we operate in over 50 countries worldwide, deploying more than 38,000 skilled professionals across the IT, Science and Engineering sectors every day. Few companies can match our scope, our history of success, or our reputation as the global leader in professional talent and workforce solutions – and that’s why over 80% of the Fortune Global 500 turn to us for the professional talent that will set them apart.

 

We’re a different kind of talent company. We precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organisations and people we serve. From interim and permanent recruitment, to managed services and consulting; we deliver high-impact solutions that enable our clients to achieve more than they ever thought possible.

Back in 1987, we were founded as Elan and Nicholas Andrews. Over the years our company evolved into Jefferson Wells and Manpower Professional too. Today, we’re Experis: Ireland’s leading IT resourcing specialist, and the professional resourcing arm of the world’s workforce expert, ManpowerGroup

Find Us
Location
Ireland

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