Administrative Co-Ordinator

A leading utilities company are seeking an experienced Administrative Co-Ordinator to support their Stockport team. The role is paying £10.40 per hour, working 40 hours per week, and is a temporary ongoing position. You will work a week 08:00-16:00hrs and then a week of 12.00 - 20.00hrs.

Job Purpose

To provide transport scheduling and inventory services by planning and implementing agreed strategies and procedures related to the control tower to ensure improvement in scheduled service and performance whilst managing control tower costs and providing excellent customer service across operation. The role holder will be accountable for ensuring adherence to standards and regulatory controls.

Knowledge of Transport planning and software application i.e. Microsoft Office required.

Key responsibilities

• Scheduling of 5 - 10 ERO drivers on a daily and dynamic basis
• Inbound/outbound calling & liaising with drivers and operational field customers
• Demonstrate knowledge of all process streams within control tower and aim to be cross-flexed in all ensuring resolution of queries/complaints
• Ensuring adherence to process in a timely manner
• Production of reports - Prepares statistical and management information to assist in the delivery of Customer Performance objectives
• Completion of scheduled work
• Planning of accepted work in a completely dynamic environment
• Work within and promote the philosophy of safe team working to achieve the collective goal, maintaining excellent working relationships with the business, and immediate colleagues
• Actively demonstrate and promote the companies values and positively contribute to a customer-oriented approach
• Actively contribute towards continuous improvements to ensure that we are constantly improving the level of service we provide.

Knowledge and Experience

• Experience of delivering excellent customer service and can demonstrate a strong customer focus and can actively listen to customers
• Has the confidence and capability to deal with many and varied sets of customer circumstances and advise the operation on a range of options that apply to their situation
• Knowledge of Transport planning and software application i.e. Microlise, Microsoft Office or equivalent
• Understand how the scheduling and inventory processing impact on the wider department
• Effective communication techniques, either over the phone or email
• Able to plan their own workload and balance conflicting priorities with minimal real time supervision
• A strong team player who is capable of building and maintaining working relationships inside and outside their team
• Business software experience - - SAP SD, SAP CRM, web and telephony IT systems and Microsoft applications