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IT Helpdesk Advisor - Evening/Weekends

Employer
The Open University
Location
Buckinghamshire, Milton Keynes
Salary
Up to £12.21 per hour
Closing date
21 Sep 2021

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Sector
IT
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Job Details

Our client, is a public distance learning and Research University, and one of the biggest universities in the UK for undergraduate education.

The staff are committed to putting their students first and to supporting them to realise their potential. Study with the OU is more than just education - it is life changing learning, do you want to be part of this team?

They are looking to recruit an team of experienced Computing and Helpdesk Advisors, to start asap until 31st January 2022, paying £12.21ph. This role will be based in the office and full government restrictions are being adhered to.

The role is working Monday to Friday 1pm to 9pm, Saturday 9am to 5pm and Sunday 9am to 4pm, however this is on a rota basis and only 37hrs per week.

This role is to deal with contact from students and tutors, support them with delivery information and technical support for the module software and module websites.

We are looking for Advisors to:


  • Provide computing advice and solutions to our external and internal customers when they experience problems with IT or the software that accompanies Open University study module.
  • Deal with enquiries on the distribution and content side of module materials.
  • You should be able to build rapport with a wide variety of enquirers over the telephone and via email and webchat and get to the core of their problem quickly.
  • You will be working in an area where technology changes quickly, so you need to be able to bring a good range of computing knowledge with you and the ability to learn rapidly.

  • Essential skills:


  • Understanding of major operating systems, web browsers and MS Office products.
  • Ability to fault find or provide a workaround when software fails to install or run.
  • Ability to interact directly with students.

  • If this is the ideal role for you, please apply online or call Sophie Holmes or Angela Hoxley on 01908 246715 to discuss further.

    Company

    TAPFIN, part of ManpowerGroup, are now working with The Open University as their strategic partner for all temporary and contingent requirements across their various locations.

    How would you like to help someone change their life?

    The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Our research underpins the teaching we deliver to some 200,000 students as the UK’s largest university. Nearly three quarters (72%) of Open University research was assessed as world-leading or internationally excellent in the UK Research Excellence Framework 2014.
     
    Uniquely we operate within the four nations of the UK, with nation offices in Belfast, Cardiff and Edinburgh as well as regional offices in England and our head office in Milton Keynes.
     
    All of our roles play a key part in our students' journey.  The Open University helps anyone in the UK better themselves, whatever their age, background or circumstances. Dip into our series of Open Diaries and discover what it’s like for our students to take that life-changing step that you could be a part of. 

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