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Technical Support Engineer

Employer
Undisclosed Company
Location
Bristol
Salary
£37000 - £39000 per annum
Closing date
24 Sep 2021

View more

Sector
Engineering
Job Type
Permanent
Hours
Full-time

Technical Support Engineer

Bristol

£37'000 - £39'000

An exciting opportunity has arisen for a Technical Support Engineer to join our new site-based engineering team at a High Security site-based Bristol. The position is permanent, full time, working 40hrs per week with an option to work remotely and on site.

The project will involve working the maintenance and monitoring of an on-premises security system. You will be responsible for resolving faults and meeting response/fix SLA's and provide support to the engineers and contractors. You must have excellent knowledge with Microsoft OS (Server & Desktop) including Microsoft Active Directory, DNS and Group Policy Management.

Responsibilities:

  • To monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues.
  • To support and maintain the infrastructure of a Microsoft Hyper-V environment, including VM's, SAN solutions and system applications.
  • To complete system checks that include hardware, performance, configuration, asset inventory and database backups.
  • To conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc..) on pre production and production.
  • To investigate, troubleshoot and resolve system faults that fall under 1st - 3rd support tasks and to liaise with software/hardware suppliers to resolve issues.
  • To provide timely and accurate remote telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer
  • To maintain accurate and timely records of all technical issues in the company fault recording system.
  • Provide technical reference services (i.e. technical manual lookup) to field based engineers on IT equipment and a range of 3rd party Access Control, Video Surveillance, Visitor Management and Intruder Systems.
  • Keep up-to-date with various 3rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
  • To provide clear, well written technical documentation for a variety of purposes

Skills, Qualifications and Experience

  • 3+ years of IT, Server Support or IT administration experience providing technical support and customer service.
  • Previous experience of offering over the phone & remote diagnostics
  • Strong analytical skills, enquiring and investigative mind. Able to get to the root causes of a problem and communicate this clearly to others.
  • Excellent knowledge with Microsoft OS (Server & Desktop) including Microsoft Active Directory, DNS and Group Policy Management.
  • Good knowledge with Microsoft Hyper-V and Linux / Ubuntu Server
  • Good knowledge with LAN/WAN/Firewall networking
  • Experience with IT change control process

In return:

Salary of up to £39,000 + Car

25 days annual leave

Pension/Life Assurance

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