Hotel Receptionist

An exciting opportunity has arisen for a Hotel Receptionist to join a passionate, fun, and hardworking team in Oxfordshire. Nestled in the picturesque Oxfordshire countryside, this hotel has been the touchstone of haute cuisine for over three decades. My clients aim is to create a centre of excellence in all of its many facets from the welcome to the service, from the garden to the rooms and not forgetting the unforgettable dining experience each of these facets are part of the overall success. If one part fails, everything fails. The successful candidate will always be responsible for the smooth operation of the reception department and to maintain a high standard of service in line with Company standards.

You will be required to work 5 out of 7 days which includes weekends from either 7am-3pm or 3pm-11pm. Due to the location of the hotel the successful candidate will need to have their own transport.

MAIN DUTIES AND RESPONSIBILITIES

• Assist in the promotion and selling of all the facilities within the hotel to achieve the hotel's financial budget.
• To adopt a sales attitude always and maintain an awareness of all sales opportunities within the hotel to maximize room and restaurant sales and revenue for the hotel.
• Handle the cash float and petty cash float in an efficient manner.
• To adhere to Company credit policies.
• Provide our guests with a fast, efficient, and friendly check-in and check-out, in line with the hotel's standards.
• To ensure all guest queries or requests in person, via email and telephone are handled in a polite, efficient manner and a high level of customer service is consistently maintained.
• Ensure a high level of liaison is maintained between the team and all other departments within the hotel.
• Promote effective communication within the department by being receptive to issues communicated to you and to ensure that you pass on all relevant communications from colleagues or guests to the appropriate person.
• Answer enquiries from guests in a courteous and professional manner to represent the image of the hotel, including telephone enquiries
• To ensure Duty Managers are kept fully aware of any relevant feedback from guests or other departments.
• To ensure a high level of hotel and local area product knowledge and know what is happening in the hotel daily.
• To ensure all duty shift procedures are being carried out and recorded on shift checklists.
• To check in & out guests according to the standards of the hotel.
• Maintain security information relating to guests and employees in the hotel.
• To comply with all the Company policies relating to the Front Office team
• Be willing to help wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service.
• Use utilities and resources in a responsible manner to control wastage.
• Communicate relevant information to the department, your line manager and across departments, as appropriate.
• Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
• To comply with all policies and procedures as written in the employee handbook
• Take responsibility for daily clock in and clock out procedures for payroll and Health and Safety reasons
• Attend learning and development courses and complete eLearning modules, as required.
• Complete any other tasks deemed appropriate by Senior Management.