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Customer Service Advisor - Southeastern Trains

Employer
Undisclosed Company
Location
Tyne and Wear, Newcastle upon Tyne
Salary
Up to £8.91 per hour
Closing date
20 Oct 2021

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Customer Service Advisor - Southeastern Trains

Location - home working

Hours - 25 or 37.5 hours per week, Monday - Sunday, 7am-10pm.

Salary - £8.91 per hour

Contract type - permanent

Training - 2 weeks provided, plus 2 weeks grad-bay

The Role

We are seeking a Customer Service Advisor on the Southeastern campaign.

The main purpose of the role includes, but is not limited to; receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to handle the cases, meeting the required AHT's and KPI's whilst ensuring quality standards are met and are always adhered efficiently and effectively to in line with client requirements.

The successful candidate would be passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

  • Proven experience in a Contact Centre environment.
  • Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
  • Proven experience of working in a high-quality measured role.
  • Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
  • Proven ability to pay close attention to detail.
  • Proven ability to use initiative as well as work as part of a team.
  • Proven ability to be able to consistently meet set targets.

Skills/ Skills/Personal attributes

  • Excellent verbal communications skills
  • Excellent written communication skills
  • Excellent ability to adapt communication style/method to best suit the audience
  • Organised and methodical, with an eye for detail.
  • Computer literacy is essential including MS Word, Excel and E-mail.
  • Ability to work to tight deadlines.
  • Proven experience of being able to handle high pressure situations
  • Ability to relate to others in a positive manner and build strong working relationships.
  • Ability to be resilient and work under pressure.

Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Interested? Apply now via the link.

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