Provide a high quality cleaning, grounds and garden service, ensuring compliance with agreed standards, specifications and timescales.
Represent client on site, working with customers, contractors and colleagues to provide access, reporting responsive repairs, fly tipping, graffiti and safeguarding alerts.
Record customer feedback and suggestions, acting on minor changes and collating information to support decisions on service improvement.
Ensure company vehicles are kept in a clean condition, with regular maintenance and compliance checks taking place to ensure safety of use.
Foster positive working relationships with customers, colleagues and contractors to improve the overall appearance of estates.
Operate, store and maintain equipment to comply with Health and Safety procedures including COSHH, PPE and prompt reporting of incidents on site.
Deliver services to standards and specifications, ensuring awareness of the need to deliver a cost effective service to customers.
Accurately record work, inspection outcomes and activity to capture costs during the delivery of services.
Support the training and development of apprentices.
Estate grounds are maintained to agreed specifications and timescales, with Health and Safety incidents minimised and correctly recorded.
Customers feel the services provided on their estate are value for money for the service charges they pay, with costs for additional work open and transparent.
Customers receive services to the specified standards, with improvements to quality of service based on feedback.
Misuse of equipment, PPE and chemicals is minimised with records correctly maintained.
Company vehicles are maintained, safe to use and presentable at all times.
Accurate accounts support the setting of customer service charges.
Proven professional experience of delivering grounds maintenance across a variety of sites and garden types
Experience and knowledge of lawn, shrub, and plant care.
Proven experience of achieving high levels of customer satisfaction
Ability to carry out physical tasks within Health and Safety guidelines
Able to work effectively within a team
Ability to use all equipment safely and effectively.
Ability to work effectively without high levels of supervision
Knowledge of Health and Safety legislation, including COSHH and PPE.
Able to demonstrate client Behaviours
An understanding of how to use mobile working devices, e.g. tablets.
Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides.
These are the requirements for roles at Grade A. There may be certain headings against which the requirements of individual roles are higher or lower. Your manager will advise if this is the case.
Accountable for the completion of standard & some non-standard tasks within own function.
Subject to general supervision of progress against results.
Makes decisions within set guidelines.
May have regular communication with colleagues and/or external contacts around queries/requests for standard information, but predominantly on an individual basis or within own function.
May work collaboratively with colleagues to deliver own accountabilities.
May assist less experienced or temporary staff.
Impact & Influence:
Selects the most appropriate procedures from a given set of solutions/procedures.
Actions have internal impact.
Required to share knowledge with others.
Is aware of how own behaviour impacts/influences colleagues/peers.
Escalates issues and seeks advice when faced with non-standard issues/problems.
Applies procedures to ensure accuracy of work and adopts continuous improvement approach.
Respects and values customers, both internal and external, and demonstrates our commitment to high quality customer service in all that is done. Qualifications