Are you looking for a career that allows you demonstrate your passion for delivering excellent Customer Service? Then we can't wait to hear from you.
Working as part of our clients Customer Service team, you will be the first point of assistance for credit card customers in one of our telephony banking teams.
In this role you'll be applying your customer service and communication expertise when dealing with and referring customer queries. Whether it's carrying out day-to-day credit card transactions like paying bills, or helping our customers identify products and services that are right for them; you'll be on the other end of the telephone to take their calls. You will build effective relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.
You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging and communicating effectively with people. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.
Our client offers a fantastic training programme that will require your full attendance throughout. During the four week training programme you will be required to work Monday - Friday 9am-5pm.
You will work 5 days a week of 7 hour shifts (35hrs a week). The department is open Monday to Sunday, 07:00-21:00, you will be required to work on a 3 or 5 week rotational shifts during these times, flexibility is must as weekend working will be required alongside bank holidays
We offer a fantastic starting salary of £10.88ph, 33 days holiday pro-rata, pension, discounts on a variety of family days out, on-site Restaurant and the opportunity to access lots of free online courses. This is a temp-perm role (perm after succeeding in the role for 6 months)