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Customer service advisor

NatWest Group
Westcliff-On-Sea, Essex
Up to £10.88 per hour
Closing date
26 Oct 2021
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Job Details

Are you looking for a career that allows you demonstrate your passion for delivering excellent Customer Service? Then we can't wait to hear from you.

Working as part of our clients Customer Service team, you will be the first point of assistance for credit card customers in one of our telephony banking teams.

In this role you'll be applying your customer service and communication expertise when dealing with and referring customer queries. Whether it's carrying out day-to-day credit card transactions like paying bills, or helping our customers identify products and services that are right for them; you'll be on the other end of the telephone to take their calls. ​ You will build effective relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging and communicating effectively with people. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

Our client offers a fantastic training programme that will require your full attendance throughout. During the four week training programme you will be required to work Monday - Friday 9am-5pm.

You will work 5 days a week of 7 hour shifts (35hrs a week). The department is open Monday to Sunday, 07:00-21:00, you will be required to work on a 3 or 5 week rotational shifts during these times, flexibility is must as weekend working will be required alongside bank holidays

We offer a fantastic starting salary of £10.88ph, 33 days holiday pro-rata, pension, discounts on a variety of family days out, on-site Restaurant and the opportunity to access lots of free online courses. This is a temp-perm role (perm after succeeding in the role for 6 months)


With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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