Back Office Customer Support - Home Working
- Employer
- E.ON
- Location
- Coventry, West Midlands
- Salary
- Up to £9.75 per hour
- Closing date
- 27 Oct 2021
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
Customer Service Agent (back office) - Home Working
This is your chance to join one of the UK's top energy companies as a Customer Service Advisor in Coventry!
About the role:
You'll be joining our expanding Customer Service Back-Office team responsible for the New Connections journey. This will be liaising with new customers to maintain relationships and identify opportunities to add value whilst ensuring the timely handover of a new property from the developer to the new homeowner completing all required checks for a live and billable account.
We are looking for a motivated candidate who has a passion to deliver great customer service to our customers. The role initially will involve owning and accurately completing back-office tasks in our New Connection Journey and liaising with customers via email initially with some outbound calling.
Through regular reviews your role could phase into an inbound/outbound customer service call role with an element of working back-office tasks. Our customers can range from developers to private homeowners looking to install a meter in their new property. Here in New Connections we provide an end-to-end customer journey from initial set up and own 100% responsibility until the 1st new occupier moves in.
The benefits:
You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent employee at a later date. There's a range of great benefits on offer too:
- Initially the pay will be £9.75 per hour with the chance for it to later rise to £11.32 per hour.
- You'll start with 28 days annual leave year, but after 12 weeks this will increase to 34 days (including bank holidays)
About you:
- Excellent written and verbal communication skills
- Ability to manage own work loads
- Strong Team-player
- Customer Focused
- Knowledge of Word, Excel, Access and PowerPoint.
- Ability to interpret information and use effectively within an end to end process
- Good planning and organisational skills
- Prepared to take ownership of problems and see through to a resolution
Our contact centre is open from 8am until 6pm Monday to Friday.
Interested? Click 'apply' to start your application today.
Company
Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.
Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.
Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.
It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.
- Mini-site
- E.ON
- Location
-
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB
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