Travel & Sales Advisor - French Market

Employer
RCI
Location
Cork
Salary
Negotiable
Closing date
28 Oct 2021

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Job Details

Are you a French native or fluent with strong English communication skills? Looking to make your career in a multicultural environment?
If so, we have the perfect opportunity for you!

Specific skills we are looking for:

  • Fluency in French
  • High standard of English
  • Excellent telephone manner
  • Professional writing skills
  • A positive outlook
  • An ability to handle challenging sales and service situations
  • Results Driven
  • Passionate about delivering excellent service
  • Desire to learn and continually expand your destination knowledge
  • 'Can do' attitude where nothing is too much trouble
  • Flexibility to adapt in a changing environment
  • Travel experience and geography knowledge would be of benefit
  • Negotiation Skills - securing win-win agreements.
  • Experience of working in a sales environment or contact centre would be a distinct advantage, though not a necessity as full training will be provided

Main Responsibilities:

  • Pro-actively deal with members across various channels, primarily inbound calls and also as required outbound calls, and emails.
  • Achieve all personal targets and objectives through maximising all sales and value-add opportunities.
  • Motivated to earn competitive incentives by meeting personal and market set KPI's.
  • Flexibility to work in a changing environment offering members various holiday products, with a strong focus on switch-selling and first contact resolution.
  • Delivering a high level of service to our expanding member base through regular contact to create the holidays of their dreams.
  • Resolution of member complaints/enquiries whether verbal, written or via e-mail.
  • Administration of compensatory payments where applicable.
  • Logging completed work accurately to allow us to report the activity of the department on a daily and monthly basis.
  • Candidates will be expected to work in a self-directed manner but will receive mentor support from Team Leaders and coaches.
  • Ability to take ownership of members' queries.
  • Minimising escalations at all costs.

Qualifications:

* Fluency in desired languages (French and English)

* Strong attention to detail to ensure quality of work

* Enthusiastic, positive attitude with a strong willingness to learn

* Good knowledge of internet and associated technologies

* 1-2 years' experience in a professional work environment

* High School/Leaving Cert or local equivalent level of Education


If this sounds like the perfect job for you, apply now!

Company

RCI is the global leader in the provision of holiday exchange services, offering the world’s largest resort holiday exchange network. More than that, we provide a suite of unrivaled products and services designed to enhance the leisure lifestyles of our members. These are all reasons why more resorts trust us to deliver holiday exchange services to their owners than any other company across the globe. RCI stands for Resort Condominiums International. We’re part of the Wyndham Destinations, one of the world’s largest hospitality brands. Operating across six continents, Wyndham has a premier resort portfolio of world-renowned brands and sends nearly five million families on holiday every year. Working with our fellow Wyndham group companies, we have access to all the expertise, experience and support needed to ensure our members get the world-class exchange holiday experiences they deserve.

At RCI, we understand that no matter how busy life gets, you cherish the time you set aside each year to take time out with those who mean the most to you and create memories that will last a lifetime. We’re dedicated to helping you make those memories – because your holiday means the world to us! At our international contact centre in Cork, we take world-class care of our customers. We're looking for creative people who have a passion for travel, because our member's holidays mean the world to us. RCI prides itself on being an organisation that understands and enforces the importance of values, and is committed to organisational ethics. Our employees around the world exhibit three core attributes – remarkable intelligence, passion for travel and complete integrity – which guide us in the conduct of our day-to-day business.

RCI

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Location
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