Housing Officer

Undisclosed Company
South West England
£19000 - £22000 per annum
Closing date
28 Oct 2021

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Job title: Housing Officer

Reporting to: Operations Team Leader

Location: SW/Wiltshire

Contract Type: Permanent

Salary: £19,500.00 - £22,000.00 per annum


This role involves working from home with daily travel to provide direct support and management to the Service Users. The role requires the Housing Officer to manage own caseload and follow procedures in order meet Key Performance Objectives. The role also involves inspection and management of properties used by Service Users.


Supporting the Service User (SU)

  • Manage a caseload of around 200-250 Service Users
  • Attend dispersal and conduct induction of SU into property
  • Signpost as necessary to doctors, shops, support agencies, etc
  • Conduct monthly visits and report any incidents, SU issues, absconsions, etc.
  • Ensure SU's are Moved On no later than the last date of payments to CSM
  • Arrange initial transport of SU's to their accommodation or any relocation as required
  • Ensure that health and safety of SU's are always maintained
  • Complete BI weekly welfare checks of the SU's.

Managing a property portfolio

  • Effect appropriate maintenance of properties
  • Conduct monthly inspections and report defects as required
  • Ensure all items within property are replaced /repaired as required in line with inventory procedure
  • Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management
  • Prepare property for re-occupation after SU's move on
  • Ensure terminated properties are effectively prepared for hand back to landlord
  • Effect minor property repairs if necessary
  • Ensure the properties are maintained according to Health and Safety guidelines and company procedures
  • Ensure stores are maintained in line with purchasing procedure

Team working

  • Liaise regularly with line manager and team members
  • Helping/providing cover for other team members as required
  • Attending team and other staff meetings
  • Supporting new team members and provide on-the-job training
  • 24-hour availability during any significant emergency
  • Provide cover for other staff as agreed by line manager

Communication and Liaison

  • Keep up to date with all written and verbal communications (i.e., emails/messages/calls)
  • Ensure all records are maintained and kept up to date according to company policies and procedures
  • Ensure appropriate property certification documentation is produced and recorded
  • Liaise closely with SU's, line manager, team members and other staff
  • Assist in the local stakeholder involvement process by attending meetings as required
  • Liaise with local support agencies to ensure relationships are maintained

Training and development

  • Monitor own work levels, progress, and development
  • Undertake all core training and development programmes as required
  • Undertake relevant learning according to agreed Personal Development Plan

Meeting key performance targets

  • Manage own caseload of allocated SUs and properties
  • Work toward own and team performance objectives
  • Learn, understand, and operate within contractual guidelines and service requirements


  • 28 days annual leave allowance per year (inc. bank holidays). Increasing from the standard 20 day to 23 days after a full holiday year and 25 days after 2ndholiday year
  • Life Cover (2 x basic salary)
  • 3-month probation period
  • Employer pension contribution (4% employer, 4% employee)
  • Laptop/Phone/other equipment if required as part of job role
  • Employee Assistance Programme
  • Annual optical examination
  • Mileage expenses (claimable from home)
  • Referral Scheme

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