Sales Representative

An exciting opportunity has arisen in Chadderton (OL9) Sales Representative to join our leading global wholesale distributor client. This is a temporary role paying £12 - 13 per hour depending on experience, working Monday to Friday, 9.00am - 5.30pm to start ASAP on a temporary contact until the end of April 2022, there is potential to become permanent for the right candidate. Currently due to Covid you will work in the office 1-2 days a week and the rest remotely.

**A DBS and Criminal check will be conducted on all successful candidates**

Our client is dedicated to helping businesses grow, and are the leading global distributor for fire, safety & security products they have the expertise and resources to make it happen. The Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively. The Sales Representative is responsible for providing key administrative support to the Sales team whilst ensuring a first-class customer experience.

The role will suit an individual who has a bias toward action, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.

Responsibilities

• Process customer orders and quotes in SAP to specific SLA's and customer requirement
• Ensuring 'right first time, every time' wherever possible against each order / quote / process
• Field telephone calls as initial line support
• Support first line e-commerce queries
• Liaise with relevant departments to complete customer order, queries, and complaints
• Maintain and update customer records
• Support commercial sales in dealing with customer support to close and grow sales
• Direct customers to the correct teams for technical support, account queries
• Manage sales transactions as per customers' requirements
• Up-sell through attachments and complete solution orders
• Investigate and resolve issues, complaints and invoice queries
• Effectively communicate with both external & internal customers
• Provide an exceptional customer experience against all customer transactions
• Participate in ad hoc projects to further enhance the customer experience
  

Skills and Experience

• Commercial awareness and margin protection
• Comfortable working in fast paced environment
• Able to deal with difficult customer
• Sales experience
• Attention to detail: correct transposing
• Ability to handle processing end to end
• SAP or similar ERP experience
• Strong Office knowledge specifically, Excel, Word & Outlook