Service Manager/Aftersales Manager
- Employer
- BMW Group Retail Careers
- Location
- Dorchester
- Salary
- Highly Competitive
- Closing date
- 4 Nov 2021
View more
- Sector
- Management and Executive
- Job Type
- Permanent
- Hours
- Full-time
Job Details
Westerly Dorchester are looking for a Service Manager/Aftersales Manager.
Your Role
Joining the team as the Service Manager, you will be responsible for managing, motivating and organising teams of Service and Parts Advisors, Workshop Technicians and C&D Drivers. You will take the helm in driving customer satisfaction, labour sales, promoting first time fixes, ensuring that vehicle loading and reporting are effective whilst achieving vehicle turnaround and meeting daily targets. Communication is key within our dealerships and ensuring a 5 star customer service is pre-requisite along with building solid working relationships with the Manufacturers and colleagues within the wider Group.
Your Profile
As our Service Manager, you will be able to demonstrate proven experience of meeting set KPI's, achieving budget and of working within a fast-paced, highly expectant automotive, Service department. You will be a personable character with excellent communication skill and possess an advanced working knowledge of Kerridge and other DMS to be successful in this role. IT and demonstrable interpersonal skills will be essential.
Rewards
Your hard work will be rewarded with a workplace pension (salary exchange option), achievable bonus schemes, 22 days holiday plus bank holidays, Cycle to work scheme, life assurance, discounted sales, MOT, products, parts and servicing, and access to training courses at the BMW Training Academy.
Company
When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.
We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.
If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.
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