Internal Account Manager - Call Centre

I have a superb opportunity for new Internal Sales Managers to work within a brand new call centre site recently opened in Warrington, Cheshire. You will be working for a national platform hire company.

Job Purpose:

Reporting to the National Sales Desk Manager, you will be responsible for maximising
revenue and profit against agreed targets through outbound telephone account management.
Job Scope and dimensions

• Reports to National Sales Desk Manager
• No line management responsibilities
• No budgetary responsibility

Key Tasks:

• Conduct outbound calls to your assigned portfolio customers to ensure maximum account growth and capture any opportunities.
• Capture all outbound call activity in SalesForce to ensure customer contact data and level of influence is up to date
• Participate in pre-defined outbound calling 'campaigns' to generate sales leads
• Demonstrate effective communication skills, understanding the customer requirement and identifying sales opportunities
• Ensure the customer experience is a positive one, meeting and building on our brand value as putting customer experience first and always deserving of their trust.
• Meet or exceed personal key performance metrics/ targets
• Maintain in-depth product knowledge to supply customers with the best, most accurate information possible.
• Behave in a respectful and professional manner to reinforce and elevate the business reputation and brand.
• Build strong relationships with other departments, liaise with stakeholders, customers internal and external - own the conclusion of each and every customer query.
• Maintain internal health and safety and corporate governance standards in accordance with clients policies.

Qualification and Experience:

• Proven experience of outbound business to business account management or telesales or telemarketing preferred
• Passionate and willing to go the extra mile to do a good job, with a "can do" attitude.
• Innovative, willing to think outside the box to meet customer needs.
• Ability to conduct customer needs analysis using different questioning and listening techniques.
• Excellent sales negotiation skills teamed with the ability to recognise buying signals and closing a sale.
• Able to balance a customer-oriented and a results-driven approach.
• Ability to be self-organisation and attention to detail
• Focused on quality and accuracy of data captured.
• Excellent telephone manner with the ability to keep calm under pressure.
• Builds rapport with customers in a professional manner.
• Ability to establish credibility, act decisively, but able to recognise and support preferences and priorities of the customer.
• Proactive, high energy team player and ability to work closely with colleagues at all levels.
• Strong verbal and written communication skills.
• Confident with technology with working knowledge of MS Office applications including MS Word and Excel.

Salary:

£23,000 - £25,000 Monday to Friday working 40 hours per week between the hours of 8:00am- 18:00pm plus bonus and extensive benefits

**If the opportunity is of interest please click apply below with an up to date CV*