Customer Service Advisor - Fraud Officer

Employer
NatWest Group
Location
City Of Manchester, Greater Manchester
Salary
Up to £10.51 per hour
Closing date
1 Nov 2021
You need to sign in or create an account to save a job.

Job Details

Deliver world-class customer service for a leading global bank.

Customer Service Advisor - Fraud

£10.51 per hour + Excellent Benefits

(Temporary ongoing role with the potential of permanent employment)

Joining the fast-moving Financial Crime team of one of Britain's biggest banks, you will use your customer service skills to the full and enjoy genuine impact on the safety and satisfaction of their clients. Prove you have the can-do approach and commitment to customers they require and you could move into a permanent position - with a fast-moving career that could take you almost anywhere.

You will enjoy plenty of variety as you manage incoming calls relating to retail and online payment disputes - building real rapport and reaching the right resolution. To succeed, you'll need to ask relevant questions, fully understand customers' concerns and involve specialist colleagues when needed.

It's an exciting customer service challenge, for which you'll receive some of the best training around, including an induction programme lasting five to six weeks plus extensive ongoing support. Whether you're an experienced customer service professional or an ambitious school or college leaver, you should be able to think on your feet whilst following agreed procedures, and you will bring the confidence to take clear and considered decisions - getting it right first time, every time.

If you have what it takes, you can expect a fantastic starting salary and 33 days' holiday (pro-rata where appropriate). In return, you'll need a flexible approach to working hours as the role will involve working 5 days out of 7 between 8am-9pm

The role will be office based for the first 12 weeks whilst you complete the full training programme, after this there will then be the option to work remotely.

Please note that this position will involve completing online assessments and will require pre-employment screening including a credit check and two years' referencing.

Due to a high number of applicants we aren't able to respond to each individual application, if you haven't heard back regarding your application within 14 days unfortunately your application has been unsuccessful.

Manpower is acting as an employment agency in relation to this vacancy. Manpower Group UK is an equal opportunities employer.

Company

With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

Find Us
Location
GB

Apply for Customer Service Advisor - Fraud Officer

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover message

Can you pass a credit check? required
Can you provide 2 years referencing? required
Do you have any unspent criminal convictions? required
Your communication preferences
I would like to receive communications. required
I would like you to share my personal data with other Companies within the ManpowerGroup. required

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert

Similar Jobs