Customer Support Specialist

Customer Support Specialist
SF39429
Business Unit - Corporate Services
Location: RAF Cranwell, Sleaford, Lincolnshire, GB NG34 8HB

About the Role

Here at Babcock we are looking for an IT Customer Support Specialist to provide the day to day interface between Babcock, the customer and Babcock's internal IT provider at their nominated site. The role will also act as the escalation point for all issues of an IT nature.

This role is a critical component in the support of training delivery on behalf of the contract. This includes overall responsibility for the management of the training environment which entails student/instructor inductions, presentations and resources to support the flying training programme such as tablets, arranging classrooms, classroom set ups, electronic flight bag configurations including chart updates.

The role requires you to work within a small team with additional support provided from the Customer Relationship Manager and other Babcock support functions as required.

What do I need to do this role

You should have Customer Support Experience (this is not a technical IT role)

We would also like you to have:

• Basic troubleshooting experience
• A high level of customer service
• Excellent problem solving ability
• It would also be beneficial if you have experience of working in this industry to understand the customer.

What else do I need to know?

Must have or be able to gain SC clearance
You will be based on site 5 days per week

About Babcock International

For more than a century, Babcock, the Aerospace and Defence company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure and specialist training.

We're committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. You'll benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.

Application Guidance

All applications should be made online using PC, Laptop or Mobile devices. If you experience difficulties please click here. Recruitment correspondence is normally by email so please check your email account and spam folder regularly.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and will respond in a way that best fits your specific needs.

Please follow the link to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants.

Armed Forces Covenant

We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week's special paid leave to help them meet their commitments. To find out more please check our career website for more information.

Closing date: 25th October 2021