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Student Recruitment and Support Advisors

Employer
The Open University
Location
Buckinghamshire, Milton Keynes
Salary
Up to £10.71 per hour
Closing date
18 Oct 2021
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Job Details

Manpower are pleased to be recruiting on behalf of our client based in Milton Keynes for Student Recruitment and Support Advisors to join their team!

We are looking to recruit full time Student Recruitment and Support Advisors, within our clients Student Recruitment contact centre based in Milton Keynes. The role will commence on Monday 25th October 2021 and run until to 28th January 2022. Full commitment to the length of the contract is required.

Dependant on performance there may be opportunities for permanent roles with The Open University or extensions to the initial contract period.

Working hours and pay:

This role is full time working 37 hours a week, paying £10.71ph.

This role will be primarily office based with some homeworking, our clients current opening hours are 08:00 - 18:00 Monday to Friday. There are currently no late or Saturday shifts at present, however this could change. If our clients requirement is to introduce a shift pattern, consider 8pm finishes and Saturday working.

About the role:

The role involves providing proactive support and information to enquirers and students on all aspects of registration and to subsequently reserve and register students, whilst adhering to service policy and practice. Our client also supports students studying with them, by providing information and triaging queries to other departments within the university, where appropriate. The role involves significant telephone work (both inbound and outbound) as well as email, letter, webchat and other mediums as necessary. You will need to be confident working with complex systems and information as we make use of multiple databases to maintain student, company and enquirer details.

During the training period, which is for 3 weeks, you will be fully supported by a Trainer, along with up to 14 other people, who will form your training group. The training will be in the office however at times there will be a need to communicate with the team and other colleagues via a webcam, so you'll need to be either already comfortable with, or at least open to this.

Throughout the 3 weeks training normal office hours will apply and no annual leave is allowed during this period. Equipment (laptop, mouse, keyboard, USB hub, headset & screen) will be provided and sent to your home address. You will need to bring your laptop into the office when training and working onsite.

If working from home is required (in line with our clients policy or Government guidance at the time), you will need broadband internet speeds of at least 10Mbit/s download and 2Mbit/s upload. You can test your speeds at the below site:

www.speedtest.net

Annual leave:

There is minimal annual leave available during the first 3 weeks after training, due to the high levels of support provided to enable new starters to embed their knowledge.

Our client is closed during the Christmas period from Thursday 24th December, returning on Tuesday 4th January 2022 but there may be requests for staff to work overtime, which is voluntary.

Finally, in relation to annual leave, there is no leave permitted during our clients busiest weeks of the year for final enrolment and registration day which is from Tuesday 4th January to Friday 14th January 2022.

How to apply:

We are working to a specific recruitment process for this role and this is as follows: -

  • Data entry assessment
  • Telephone interview by Manpower Consultant
  • Interview with two of our clients Team Managers via Microsoft TEAMS or Skype .

If this sounds like the role for you, apply now!

Closing date: Tuesday 5th October 2021, 5pm

Company

TAPFIN, part of ManpowerGroup, are now working with The Open University as their strategic partner for all temporary and contingent requirements across their various locations.

How would you like to help someone change their life?

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Our research underpins the teaching we deliver to some 200,000 students as the UK’s largest university. Nearly three quarters (72%) of Open University research was assessed as world-leading or internationally excellent in the UK Research Excellence Framework 2014.
 
Uniquely we operate within the four nations of the UK, with nation offices in Belfast, Cardiff and Edinburgh as well as regional offices in England and our head office in Milton Keynes.
 
All of our roles play a key part in our students' journey.  The Open University helps anyone in the UK better themselves, whatever their age, background or circumstances. Dip into our series of Open Diaries and discover what it’s like for our students to take that life-changing step that you could be a part of. 

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