Technical Support Engineer

Employer
Undisclosed Company
Location
Lancashire, Preston
Salary
£18000 - £18500 per annum
Closing date
11 Nov 2021

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Sector
IT
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An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Technical Remote Specialist based on their customer site in Preston, this is a Full-time, permanent role to start ASAP. Covering shift 8am - 6pm Monday - Friday, the role is paying up to £18,500 per annum

Summary

The successful candidate will join an IT service delivery command centre team delivering managed service solutions. This role provides incident management and rapid response activities to major incidents for multitude of secure clients within the Hub

Responsibilities:

  • Provide first level fix/response for reported Incidents
  • Complete request Fulfilment within Service Desk SLA
  • Provide first level response to Event Tickets
  • Escalate High severity Incidents to Major Incident Management and Shift Commanders
  • Support Major Incident Management by providing information on recent application changes and Failover options at the outset of Incident reporting
  • Collect log information to support Incident restoration and RCA process
  • Work closely with the event management team in proactively resolving events before they become service impacting
  • Creation and ownership of application failover procedures
  • Assist Event activities and develop skills to provide support for 2nd line resolution.

Essential Skills:

  • Basic knowledge of Windows 10 operating system and associated technologies
  • Some PC hardware awareness and fault diagnosis skills
  • Ability to achieve SC security clearance (British Passport only)

Desirable Skills:

  • Customer service experience preferable

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