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Collections Analyst

Dublin City Centre, Dublin
Closing date
11 Nov 2021
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Job Details

Collections Analyst

Team Description

Dropbox is the home for your most important stuff-now we're bringing it to life with a growing family of products. As we scale our global brand, there's plenty of space for you to grow alongside us and simplify life for millions of people & businesses around the world.

Our Finance Team is building the financial infrastructure to scale our growing company. We combine analytical and strategic thinking to develop a sound financial future for our global brand

This is a 12 month fully remote contract position and is based in Dublin, Ireland.

* Manage a large portfolio of customers in our EMEA region
* Monitor aged balances for assigned geographies
* Engage with customers to collect overdue balances
* Work with internal and external stakeholders to resolve issues within SLA
* Manage refunds, adjustments, and write offs in accordance with Dropbox policies
* Work to reconcile customer accounts, where necessary
* Manage the Accounts Receivable ticketing queue and maintain it on a daily basis
* Complete ad hoc projects as required

* 2-3 years experience in multinational accounts receivable or Big 4 trained
* An aptitude for negotiation, reporting, and problem solving
* Great customer service skills to assist in query resolution
* Strong communication skills with focus on customer satisfaction
* Strong ability to work in a fast paced environment
* Ability to work independently to tight deadlines
* Fluent in English, written and spoken is required

Preferred Qualifications
* Experience with Salesforce and Oracle a plus
* Must be PC proficient. Experience large ERP a plus
* Degree in business related discipline or Finance/Accounting qualification preferred


Dropbox is a technology company that builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, they’re transforming everyday workflows and entire industries.

Dropbox believe technology should get out of the way, so there’s no limit to what people can do. They’re a thoughtful, tightly-knit team that’s committed to realizing ambitious ideas. Dropbox partner with ManpowerGroup, a world leader in workforce solutions, to support our contractor recruitment programme across EMEA.

Dropbox Office

Take a look at the current contractor opportunities – we would love to hear from you.

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