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Italian Speaking Customer Service Advisor

Employer
American Express
Location
East Sussex, Brighton
Salary
Up to £10.44 per hour
Closing date
5 Nov 2021
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Job Details

  • Salary: £10.44 per hour
  • Location: Brighton, East Sussex
  • Duration: Temporary,6 months
  • Hours: 35 hours per week - Mon-Fri 7am-6pm -Shifts between:

7am-3pm / 8am -4pm / 9am-5pm / 10am- 6pm

Are you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you!

Manpower have a fantastic new opportunity for the right candidate, working with our client a FTSE 100 Credit Card Company based in the heart of Brighton.

The Role

Involves the processing of new credit card applications for customers. The role is divided into customer servicing and analyst role, supporting customers through the application process as well as processing and analysing the applications. This involves talking with customers over the phone and other responsibilities, which include but are not limited to:

  • Upholding the Data Protection and Privacy Act for Customers
  • Updating systems accurately and efficiently.
  • Delivering excellent customer service over the phone
  • Processing administrative tasks for pending applications

Please note that no financial background is needed for this role, as a comprehensive training is provided.

The Customer Care teams are at the forefront of delivering for customers, ensuring that they do the right thing in every interaction in order to provide an excellent service each, and every time.

In your role you must be able to demonstrate:

Previous experience is not important to us. We value motivated and dedicated colleagues who strive to do what is best for customers and can demonstrate the following:

  • Fluent in Italian and English
  • Happy to spend 80% - 100% of your time talking to customers on the phone
  • Strong written and verbal communication
  • Ability to work in a fast-paced metric driven environment
  • Proficient at multitasking and navigation in a windows environment
  • Ability to work both independently and in a team environment
  • Proficiency in MS Office - Excel, PowerPoint and Word
  • Customer service experience with exceptional listening and relationship building skills is an advantage

If you feel that you fit the above criteria, please don't hesitate to apply here today!

This role will be subject to background verification checks

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Find Us
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB
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