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Customer Care Specialist - Sea Logistics

Employer
Undisclosed Company
Location
Merseyside, Liverpool
Salary
£30000 - £35000 per annum
Closing date
5 Nov 2021

View more

Sector
Driving and Logistics
Job Type
Permanent
Hours
Full-time

I have a superb opportunity for a Customer Care Specialist to work for a global logistics company based Liverpool City Centre.

About the role:

The Customer Care Specialist will be part of a team within the Customer Care Location responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres have all of the necessary information to be able to execute on our customer behalf.

Responsibilities:

  • Pro-actively advise and consult Customers to ensure satisfaction
  • Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint
  • Document, investigate and conduct root cause analysis on any deviations using KN systems (CoreLog, NPS)
  • Develop and on-board new customers and additional lanes of business from existing customers
  • Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags
  • Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that Operational Care Centres (OCCs) are clearly informed about Deliverables
  • Field Complaint Calls, and provide problem resolution in alignment with stakeholders
  • Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure

Requirements:

  • Experience in either freight forwarding or transport planning with key focus on airfreight
  • Ability to understand and execute new processes
  • Excellent knowledge of MS office features, especially excel
  • Understand & respect the company confidentiality and compliance regulations (Code of Conduct)
  • Strong affinity with required customer quality standards
  • Strong customer service orientation
  • Ability to communicate effectively
  • Conflict resolution skills

Salary:

£30,000 - £35,000 working Mon - Fri 8:30am - 17:00pm OR 9:00am - 17:30pm, plus an extensive benefits package and career progression opportunities.

**If the opportunity is of interest please click apply below**

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