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Operations Team Leader

Employer
Undisclosed Company
Location
London
Salary
£26000 - £32000 per annum
Closing date
5 Nov 2021

View more

Sector
Public Sector
Job Type
Permanent
Hours
Full-time

Operations Team Leader

Location: Various locations across London to support wider members of the team

Salary: £26-34,000 per annum

Our client is a leading short-term accommodation and support services provider to the public sector who have been successfully providing short term accommodation to central and local government for over 14 years. They pride themselves on providing quality, cost effective and transparent solutions to their customers.

They seek an Operations Team Leader to join the team.

Please note this role will include travel across London (mileage/travel can be claimed)

BENEFITS

  • 25 days annual leave allowance per year (plus bank holidays)
  • Life Cover (2 x basic salary)
  • 3-month probation period
  • Employer pension contribution (4% employer, 4% employee)
  • Employee Assistance Programme
  • Annual optical examination
  • Mileage expenses (claimable from home)
  • Referral Scheme

PURPOSE OF THE JOB

This role requires the Team Leader to manage own caseload which involves property inspection, management of properties, welfare visits to Service Users (SU) and day to day management and support of a team of Housing Officers and having responsibility for ensuring policies and procedures are adhered too and Key Performance Objectives are met.

The company is looking for a driven and motivated professional with property and housing management experience and someone who has managed an experienced and dispersed team in a supervisory or management role.


DUTIES AND RESPONSIBILITIES

Staff Management

  • Planning and prioritising your diary to ensure monthly one to ones and performance reviews are completed alongside property inspections and audits. Results to be fed back to the Regional Operations Manager. Managing your own personal time to meet business demands with a team of Housing Officers located and operating across London to ensure the productivity of the team.
  • Offering guidance and support to your team of Housing Officers who maintain the standards of their property portfolio and support the accommodated Service Users.
  • Meeting both your own Key Performance Objectives and actively supporting your team to meet their objectives and meet the requirements of the Home Office contract.
  • Communicating and liaising with stakeholders and local authority staff and sub-contractors, including the Police, NHS, involved charities and Environmental Health.
  • Ensure your team is trained and developed to support the requirements of the contract and to support the successful completion of their role
  • Planning and managing personal business objectives in line with the Statement of Requirements (SOR) set out in the Home Office contract
  • Pursuing personal development of skills and knowledge necessary for the effective performance of the role.
  • Deputising for Regional Operation Manager at meetings when required.

Supporting the Service User (SU)

  • Manage a caseload of approximately 100 Service Users
  • Attend dispersal and conduct induction of SU into property
  • Sign-post as necessary to doctors, shops, support agencies, etc
  • Conduct monthly visits and report any incidents, SU issues, absconsions, etc.
  • Ensure SU's are Moved On no later than the last date of payments
  • Arrange initial transport of SU's to their accommodation or any relocation as required
  • Ensure that health and safety of SU's are always maintained
  • Complete BI weekly welfare checks of the SU's.

Managing a property portfolio

  • Effect appropriate maintenance of properties
  • Conduct monthly inspections and report defects as required
  • Ensure all items within property are replaced /repaired as required in line with inventory procedure
  • Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management
  • Prepare property for re-occupation after SU's move on
  • Ensure terminated properties are effectively prepared for hand back to landlord
  • Effect minor property repairs if necessary
  • Ensure the properties are maintained according to Health and Safety guidelines and company procedures
  • Ensure stores are maintained in line with purchasing procedure

It is worth noting the client will need to check 5 year's worth of employment references and will need to do a DBS check which will be done by the client themselves.

If you feel this is an opportunity that matches your career development, we would love to hear from you today so please apply below!

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