Hire & Sales Co-ordinator

Our client a National Plant and Tool Hire business based in Tilbury are on the hunt for a Hire & Sales Co-ordinator!

RESPONSIBILITIES

* Deal with all telephone enquiries/orders from customers/GAP One and provide accurate information on equipment as required

* Liaise with the Workshop and Drivers to ensure that equipment is available

* Liaise with Foreman & GM to ensure consistent availability of Top 50 items

* Co-ordinate Drivers to ensure equipment is delivered and uplifted from customers on time & to maximum efficiency

* Process on hires, off hires and exchanges on Smart Office

* Use Smart Office for purchasing, equipment searches, internal depot transfers, stock control and customer enquires with no errors

* Actively sell consumables to customers to meet monthly revenue figures

* Ensure you fully understand use of PDA's and liaise with Drivers to ensure maximum use of the system.

* Process manual paperwork when necessary

* Operate and maintain a daily diary recording all equipment movement

* Liaise with other GAP depots to source equipment not available at your own location

* Report any customer rate or agreement defaults to your GM, sales admin and Account Manager to ensure rectification.

* Assist GM and credit control with the depot customer query sheet to resolve invoice queries.

* Adapt to changes in systems and criteria as and when required and be proactive in looking after GAP Group interests and customer business.

* Ensure your depot showroom and work area meets the GAP STANDARD at all times (clean, tidy, well stocked and dust free)

* Carrying out any other reasonable duties as deemed necessary by the General Manager, which may include assisting with driving duties as required

PERFORMANCE INDICATORS

* Monthly turnover figures on P&L against revenue targets

* Achieve deadlines

* Zero customer complaints

* On-going Management appraisal

* Administration/information systems optimised

* Minimal admin. errors