Customer Service Advisors - Part Time
- Employer
- EDF
- Location
- Sunderland, Tyne and Wear
- Salary
- £10.40 - £10.91 per hour
- Closing date
- 30 Oct 2021
View more
- Sector
- Administration and Business Support, Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Part-time
Job Details
A career that will deliver change. Together we'll help Britain achieve Net Zero.
Working hours: Flexible shift pattern between 08:00-18:00 Monday to Friday and 08:00-14:00 Saturday after training and development
Location: Doxford Business Park, Sunderland
Salary: From £20,000, rising to £21,000 within a year + excellent benefits
Contract: Temp to perm
The Opportunity
Our client, one of the UK's leading energy providers, are looking for Customer Service Advisors to join their customer contact centre. If you have a passion for helping people, have good communication skills and you're looking for a career where you can really make a difference, then we'd love to hear from you!
What you'll do:
- As a Customer Service Advisor, you'll be part of a team providing first class customer service to our client's customers.
- You'll be the voice of the business, a trouble-shooter and a problem solver.
- You'll put the Customer first and help solve our client's customer's energy needs. You'll be a good listener, have an understanding personality, and the ability to empathise with and respect your colleagues and customers.
- You'll be IT literate with a good general level of education including Maths and English.
Our Benefits
Our client are dedicated to offering flexible benefits that support people across all aspects of their lives. Along with our client, we offer a range of benefits to support workers' physical, emotional and financial wellbeing:
- Wide-ranging career opportunities
- 37 hours a week
- 25 days holiday plus 8 bank holidays
- Discounts & cashback through many retailers
- On site gym, Costa and close to local bus routes
- Free tea and coffee
- Bonus scheme, with further opportunities for commission
Where you'll be based
You'll be given an induction (11 weeks at the client's offices). Once you've finished and have reached competency (at roughly 24 weeks), they'll review your working arrangements. To have the best employee experience, they believe it's important for people to be together for things like:
- Collaboration and group working
- Team meetings and one to ones
- Certain types of training and development
- Coaching and feedback
- Performance and wellbeing support
- Innovation
Company
As the nation’s largest producer of low-carbon electricity, EDF are looking for sharp minds to join the team and help shape the UK’s energy future.
They aim to become the best, most trusted energy supplier for their customers, through trust, transparency and teamwork. That’s why they have developed a working environment where you can perform at your best; where you’re empowered with the skills and opportunities to achieve great things.
Don’t just take it from us – take a look at what this Manpower employee thinks about working onsite at EDF in Hove:
“Working with Manpower at EDF has been a fantastic experience. I’ve worked in three assignments here, and found them all interesting and varied. EDF is a great company and the Manpower team are always really supportive and helpful” – Kevin, Customer Service Advisor
- Location
-
Head Office
3rd Floor, Cardinal Place
80 Victoria Street
London
SW1E 5JL
GB
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