Freight Forwarder Supervisor

Undisclosed Company
West Midlands, Birmingham
Up to £32000 per annum
Closing date
13 Dec 2021

View more

Management and Executive
Salary Range
Permanent, £30,000 - £39,999, GBP
Job Type
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Manpower is excited to be working with a well-established Freight Forwarding company based in Birmingham who are looking to recruit a Forwarder Supervisor.

The supervisor will work in and manage the day-to-day operations of the team and report directly to the Branch Manager.

The position is a multi-modal function ensuring we meet our customers' expectations from origin to destination regardless of mode of transit.

The Supervisor will ensure performance and deadlines comply with the companies vision via communication and leadership, organize workflow within their team to ensure employees understand their responsibilities, monitor productivity, provide coaching communicate to management, ensure adherence to legal, company policies and procedures.

Use industry and company knowledge to offer customer-focused experience.

Key Activities

  • Day to day leadership/organising the Team operationally
  • Motivate, guide, and mentor team members to exceed goals
  • Create a positive environment within the team centered on delivering superior customer service
  • Assist in the recruitment process
  • Be the first line of contact for performance management/team members development/discipline
  • Train new team members to company standards, customer service, and job duties
  • Monitor timekeeping and performance within the team
  • Provide effective communication to team members and to management
  • Ensure all deadlines are met
  • Remain in connect with customers and suppliers to develop strong relationships
  • Maintain strong working knowledge of the company, its products/services and offers technical support and information to the team
  • Cost control
  • Follow strict and time-sensitive SOP's/KPI's to ensure compliance
  • Work closely with internal and external customers
  • Ensure Invoicing, job costing and milestones are updated within the required timeframe
  • Assist Sales and management with customer development
  • Regular customer communication/meetings and assist with business reviews
  • Be first of contact to receive and resolve queries from customers and suppliers
  • Operate within the company QA system
  • Any other tasks as directed by their line manager

Prefered Experience

  • A high level of appropriate experience with regards to the industry and multi modal movement of freight
  • Business-related experience
  • Proven customer service record and experience
  • Proven operational experience

Necessary Technical / Functional Skills

  • Minimum of 3 years experience
  • Knowledge of multi-modal processes
  • Deep Customs knowledge
  • A high level of customer service skills
  • Good Knowledge of In House Computer System
  • Financial Awareness
  • Key Account Procedure Knowledge
  • Thorough understanding of customer needs
  • Knowledge of the international transportation and logistics industry, in export Air Sea Road operations.
  • Knowledge and understanding of financials and impact on business
  • Good knowledge of IT systems and processes used in the transport sector
  • Fluent in English, local language and any other languages required for the smooth operation of the business

Required Behavioural Competencies

  • Problem-solving skills
  • Procedure and SOP writing skills
  • A proactive approach to understanding pitfalls and service limitations
  • Customer service driven
  • Result-oriented and driven to achieve goals and meet targets
  • Profitability and result-oriented and always looking for improvement in our business processes
  • Strong and dynamic team orientation
  • Effective influencing skills
  • Well organised and can organise others
  • Adaptability and flexibility within business requirements
  • Quality focus
  • Negotiation Skills

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