Customer Advisor

Manpower are currently recruiting for a Customer Advisor for a prestigious client based in Daralston.

Reporting to the Regional Logistics Manager, you will be responsible for interacting with customers on any aspect of an open order / hire contract. This interaction is both dealing with inbound calls and emails, and proactively contacting customers to inform them of changes and charges.

You will provide advice and assistance to customers whilst ensuring and maintaining an excellent customer service experience. Leave Sales Advisors free to focus on selling.

Main Duties;

• Be main point of customer contact for most things except sales and breakdowns.
• Maintain close coordination across sales and fulfilment functions, spotting potential issues before they become problems.
• Receive and process customer queries via telephone and emails efficiently, prioritising urgent and/or time sensitive queries.
• Troubleshoot customer disputes, queries, complaints and NPS Detractors. Provide appropriate solutions / alternatives in a timely manner; follow up to ensure customer is satisfied with our response.
• Record any customer interactions, details of enquiries, complaints, or comments, as well as actions taken in our main systems, LVis and SalesForce
• The range of tasks a CLO can be assigned falls in to 3 main categories:

Suitable candidates will have

• Proven experience as Customer Service Advisor or similar role
• Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers in a professional manner.
• Ability to establish credibility, act decisively, but able to recognise and support preferences and priorities of the customer.
• Proactive, high energy team player, ability to work closely with colleagues at all levels.
• Strong verbal and written communication skills
• Confident with technology with working knowledge of MS Office applications including MS Word and Excel
• Able to balance a customer-oriented and a results-driven approach.

This is a temporary position covering maternity, starting immediately until August 2022.

Hours of work are 8am - 5.30pm Monday - Friday paying £10.41 per hour