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Credit Controller

Undisclosed Company
Essex, Basildon
Up to £11.00 per hour
Closing date
14 Dec 2021

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Our client are recruiting for a Credit Controller to maximise cash collection and reduce aged and legal debt. To support the business by managing credit limits and being aware of the risk vs reward.

· Contact customers to secure funds due/overdue and chasing by telephone/letter

· Recording conversations and process followed to provide full audit trail

· Manage and set appropriate credit limits within company guidelines

· Effective management of customer queries and complaints

· Handling payments via the telephone, cash allocation

· Liaising with Branch Managers, Regional Directors and Credit Manager

· Managing stop and legal lists

· Importing overdue balances to the legal team according to timetables

· Good negotiating skills

· Involved in integrations and acquisition set up and collection of debts


· Ability to keep calm and handle difficult conversations/situations and conduct themselves in a professional manner at all times

· Controlling and closing the call

· Comfortable with decision making and communicating internally/externally

· Good MS Office knowledge

· Confident oral communication skills

· Good written communication skills

· Previous experience of credit control and AR preferred

· Self -disciplined with strong attention to detail

· Self starter, capable of using initiative and good team player

· Ability to working in a fast paced, volume driven environment with daily time constraints

· Delivering accuracy under pressure and always looking for a better way

Key Behaviours

Thinking Things Through

· Business &Customer Focus: Works consistently in the best interests of customers and the business.

Delivering Results

  • Taking responsibility for results: Making things happen, going the extra mile to drive performance and standards and controlling aged debt and minimising risk of bad debt
  • Know your stuff : understands all the processes within the credit function whilst having an good understanding of the legal and sales ledger functions.

Engaging Others

  • Skilful Communication: Communicating information clearly, openly and persuasively
  • Relationship Building: Building positive relationships with colleagues and customers through respect, listening and teamwork.

Measuring Success

· Achieving daily performance levels and monthly Key Performance Indicators

· Fulfilling objectives and working to set timetable and guidelines

  • Reduction and maintenance of low levels of overdue debt and unresolved queried invoices

· Being respectful in treatment of customers and branch personnel

  • Offering excellent service to customers and the business

· Strengthened relationships

· Strong understanding of all systems and roles

Adapting to Change

· Flexibility: Updating skills and knowledge and responding positively to change.

· Resilience: Demonstrating calmness, confidence and perseverance in demanding situations.

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