Solution Support Engineer II

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Solution Support Engineer II (Orion Infrastructure) based on their customer site in Aldermaston. This is a full-time, permanent role, working a 9-day fortnight, 8am-5pm (30 min lunch). The role is paying up to £46,000 depending on experience. This role is working onsite full time.

**Please note security clearance is preferred ideally DV would consider SC**

Please note the Orion build houses a laser that is constantly firing and subsequently causes EMP blasts. Electronic devices can be impacted in close quarters for this reason we cannot accept candidates with a medical device implant that could be impacted by EMP.

You will have a clear passion for problem solving and delivering excellent 3rd Line customer support across a multitude of areas; Server and Storage, Networks and Desktop Workstations. You will have proven experience of working with VMWare from version 5 and upwards.

You will be able to explain and demonstrate your current experience as well as pick up and manage projects through to completion. The job will require initiative and someone who can think on their feet as well as deal with multiple issues at once. Good working knowledge of Extreme, Cisco, Dell and HPE switches would be advantageous along with Juniper and palo alto firewalls.

This role is strategically important in the continued development of IT Services in an Enterprise Server Management function that will include troubleshooting on all supported platforms. The role will consist of a high amount of breakfix as well as a diverse amount of tasks.

Daily tasks will be to ensure live service is not impacted and daily testing can continue with as little to no downtime as possible. They will also consist of finding ways to eradicate future issues and investigate how the solution could be developed.

Responsibilities

• Day-to-Day Management of the Server Environment including, Performance and system monitoring Patching multiple networks, Image Config/Deployment, Server and Storage support, VMware Administration
• Config/Management, System Build, File Storage Management and System Administration.
• Operational Server Support and can include troubleshooting of Windows, SCOM, SCCM, Storage & Backup environments as part of your team responsibilities.
• Experience of working in controlled Data Centre environments.
• Day-to-Day Management of the Network Environment including troubleshooting, config changes, cabling, and proactive monitoring
• Day-to-Day Management of the Desktop Environment including troubleshooting, software updates, AV and monitoring
• Project engagement and investigating where the current solution could be developed
• 5+ Windows XP/ 2003/ 2008/ 2012/ 2016 experience
• 5+ Windows Server 2003/ 2008/ 2012/ 2016, infrastructure experience, OS install and configuration, imaging, Active Directory knowledge, understanding of Group Policies / DNS / DHCP / DFS etc.
• 3+ years of VMWare experience implementing and administering enterprise class VMWare systems
• Provide planning, installation, configuring, and upgrading support for vCenter Server and VMWare ESXi
• Demonstrated experience and strong aptitude for creating documentation of designs and solutions
• Proficient with disaster recovery concepts, implementation, troubleshooting and performance tuning is strongly preferred
• Strong Experience utilizing Powershell scripting for virtualization automation
• Hyper-V experience
• DELL/HP Converged infrastructure Server/Storage and MS Storage spaces
• Cloud - Azure Infrastructure Trained or knowledgeable
• Symantec NetBackup, Veeam Backup
• Symantec MFA
• Technical proficiency in server and storage hardware and software; ability to consult with other IT groups on system designs and support as a recognized technical expert.
• Good Knowledge and understanding of Microsoft RDS, WSUS, SCCM, and SCOM.
• Hands on experience of supporting Operational activities, monitoring & troubleshooting in all areas of Windows, Storage and Backup infrastructure and workstations.
• Understand performance monitoring and be able to produce performance reports.
• Stabilizing developed infrastructure solutions using Microsoft methodologies in complex customer environments
• Desktop Workstations experience, deploy patches, software upgrades
• Windows XP/ 7/ 10/ experience

Skills and Experience

• Azure Cloud / Oracle Cloud
• Left Hand Storage
• EMC Networker/ Unity
• HPe 3PAR, SAN, MSA and StoreOnce
• Project Management experience
• ITIL Foundation and Transition
• Skilled CCNA/ CCNP
• Linux knowledge and understanding
• Use to working on your feet, in a fast-paced role
• Security Clearance preferred DV ideally would consider SC