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Credit Support Administrator

Undisclosed Company
West Yorkshire, Wetherby
£22000 - £24000 per annum
Closing date
14 Dec 2021
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My client are currently recruiting a credit Support Administrator who will report into the Credit Manager, working from our clients location in Wetherby, West Yorkshire. The successful candidate will work pro-actively providing administrative and analytical support for the Credit & Risk Department

Salary: £22,000.00-£24,000.00 per year

Monday - Friday 8am - 4.30pm

Main duties and responsibilities

Query handling:

  • Handling complex customer queries, internal investigation and follow up through to resolution stage within a given timescale
  • Liaising with internal stakeholders and customers to conclude all queries in a timely manner
  • Log all incoming queries onto internal database
  • Controlling customer payment deductions (contra's and debit notes)
  • Ensuring requests for documentation are fulfilled to minimise delay to scheduled payment terms (copy invoices / applications and POD's)

Reconciliations and analysis:

  • Preparing monthly full site reconciliation to support application process
  • Identifying and resolving data variations
  • Monthly analysis of customer deductions and query levels reporting


  • Preparing monthly backing documentation for application process for submission to customer
  • Fortnightly statement preparation
  • Collating data for analysis

Customer Account & Ledger Maintenance:

  • Daily cash & banking support
  • Update and maintain customer account data as required
  • Ledger allocations

Previous Experience & Key Skills

Previous Experience Required:

  • Minimum of 2 years Credit Control Support experience
  • Knowledge of construction industry (desirable not essential)
  • High volume ledger experience
  • Experience of working in a Credit function with in the manufacturing industry

Key Skills:

  • MS Office Excel to Intermediate level (pivot tables, sum if and lookups)
  • Strong analytical skills
  • Attention to detail and strong numeracy skills
  • Ability to manage multiple tasks and priorities
  • Adaptable & flexible approach to managing the workload

Systems Experience:

  • MS Office (Excel)
  • Coda (desirable not essential)
  • AS400 (desirable not essential)

Reporting / Management Information

  • Reporting on internal KPI's
  • Root cause analysis on query data
  • Ensure internal systems are accurate and kept up to date
  • Weekly/Monthly objective reporting (team and individual)

Benefits include Free parking, 33 days holidays including bank holiday, heavily discounted company products, reward scheme, subsidised canteen

Please apply with an updated version of your CV.

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