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Call Centre Health Advisor

Undisclosed Company
Tyne and Wear, Hebburn
£19737 - £21142 per annum
Closing date
15 Dec 2021

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Permanent position. Excellent permanent position for a Health Advisor for a national health organisation. This is a contact centre role and requires someone who can work within a demanding but highly rewarding environment. You will be facing different situations on every shift. Full and Part time hours are available.

Please note you will need to take an assessment as part of your application for this role.

The role requires the candidate to have: -

  • Good experience of customer service and dealing with often demanding and challenging situations this can be either within a call centre or retail and customer services background
  • Be resilient and able to handle potentially distressing calls
  • Be computer literate including in MS Office packages
  • Driving licence and own transport is preferred due to the need to travel between sites

Qualifications and experience required:

  • Have 3 GCSE's (or equivalent) at grades A-C (including English) or higher or Experience of call answering in an extremely busy or stressful environment.
  • Be a good communicator with an excellent telephone manner
  • Be able to work calmly and under pressure
  • Enhanced background checks will be required

In return you will receive

Salary £19,737 to £21,142

  • Full company Pathway's training
  • Unsocial hours payments for out of hours worked and possibility of overtime
  • Cycle to work scheme
  • Home electronics discount
  • Generous holiday allowance and pension
  • Staff recognition awards
  • Interest free travel pass

This is a 24/7/365 service please be aware that you will be expected to work Bank Holidays including Christmas

  • 37.5 hours per week (shifts including night shifts)
  • Part time hours are also available

If you feel that you have the required skills and experience, please apply below for immediate consideration

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