Contact Centre Advisor

First Direct
Working remotely
£13.50 per hour
Closing date
31 Jan 2022

Job Details

We have an exciting opportunity available to join a leading bank, working full-time on a 12 month temporary contract as an inbound Customer Service Advisor. This role gives you the freedom to work remotely at home, building your career whilst supporting our customers nationwide.

As a Customer Service Advisor, your role will involve taking inbound customer calls, actively listening to their queries, interpreting their needs and delivering exceptional customer experience throughout.  We want you to unlock your potential. You’ll work as part of a large remote team, benefiting from structured training and inductions, with all necessary equipment provided.

What you’ll need to do:

  • Provide high quality customer service to achieve maximum customer satisfaction, resolving customer queries at first contact
  • A focus on attention to detail and data accuracy
  • Confidently assess a customer’s needs, offering solutions to enhance the customer experience
  • Take ownership for your customer using your own initiative
  • Ensure a positive customer brand experience at all times

What we’ll need from you:

  • Experience in a customer service environment, previous contact centre or banking experience is not required
  • A passion for customer satisfaction
  • A willingness to learn
  • Excellent computer literacy
  • Flexibility to work 35 hours per week between the hours of Monday to Sunday 7am – 11pm, 365 days a year
  • You must be able to connect directly to your wireless router, have a suitable home working environment and a strong internet connection
  • Necessary documentation for a full credit and criminal record check


  • Full training and follow up support is provided
  • Potential to become a permanent employee
  • Opportunity to work for a leading brand
  • Access to training and development
  • Salary equivalent: £24,570 (pro rata)
  • 33 days holiday allowance per year (pro rata)

During the recruitment and onboarding process we’ll be adhering to the social distancing guidance from the government.


If working for an award winning bank, loved by its people as much as its customers appeals to you then look no further than first direct. If you have a passion for delivering excellent customer service in a performance driven environment, then you’ve come to the right place.

We've around 3,000 people working for us at first direct and every single one of them brings their own unique personality. It makes for a fantastic working environment, and why on earth wouldn't it? Everyone gets to be exactly who they want to be.

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