-Engineering Service Schedulers

Undisclosed Company
£19500 - £21000 per annum
Closing date
22 Dec 2021

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Permanent Position. I have a superb opportunity for an Engineering Service Scheduler for one of UK's largest full-service supplies of dental supplies, equipment, and business services in the UK. They supply over 12,000 UK practises with an extensive range of dental products and supplies.

About the role: This role will be working in a fast-paced office environment scheduling engineers planned and reactive maintenance requests from customers. The role will also involve working closely with other departments internally to schedule installations of new equipment sales. You will be responsible for providing excellent customer service working closely with the engineering team.

Daily Duties:

  • Being first point of contact for engineering support to our customers on incoming phone calls.
  • Building clients relationships and providing quality care and customer satisfaction.
  • Being commercially driven working to service group KPI targets in terms of revenue, attendance to breakdowns and communication levels to customers.
  • Respond knowledgeably to questions or queries from existing and future customers on our product and service offering.
  • Ensure customer is provided with all documentation and reports following an engineer visit which allows them to remain compliant for any inspection visits.

Skills Required:

  • Good telephone manner with strong communication and interpersonal skills.
  • Good organisation, co-ordination, time management and problem-solving skills.
  • Ability to establish and maintain good client relationships, both internally and externally at all levels.
  • Ability to remain calm under pressure and manage clients' issues and expectations suitably.
  • Ability to work in a busy office environment that often demands high levels of concentration.
  • Ability to respond effectively to changing priorities.
  • Ability to manage high volume workload but remain focused.
  • Willingness to accept responsibility.
  • IT literate to a good standard.

Experience Required:

  • Minimum of 5 GCSE's including maths and English (or equivalent)
  • Experience of working in a busy call handling environment
  • Face to face or phone customer service experience
  • Driving license is required.

In return you will receive:

  • £19,500-£21,000 depending on experience
  • Annual bonus of £500 (discretionary)
  • 33 days holiday and pension.

40 Hours per week


**Apply below with an up-to-date CV to register your interest**

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