Housing Officer - Nights

Employer
Undisclosed Company
Location
Cardiff
Salary
£19500 - £21500 per annum + pension, laptop, life cover
Closing date
15 Dec 2021

View more

Sector
Care, Property
Salary Range
Permanent, £15,000 - £19,999, £20,000 - £24,999, GBP
Job Type
Permanent
Hours
Full-time
You need to sign in or create an account to save a job.

Housing Officer - Nights

Locations: Cardiff

Salary: Up to £21500,00

Hours: 3 x 13 hour shifts on a rota including nights/Days/Evenings/Weekends/Bank Holidays

Benefits: 20 days holiday increasing to 25 days with service, pension, and life insurance.

PURPOSE OF THE JOB:

This role involves working to provide direct support and management to the Service Users and supporting external partners. The role requires the Housing Officer to manage the out of hours workload and follow procedures to meet Key Performance Objectives.

This will include manning the office, answering the telephone, managing email communications, and updating the reporting systems.

The position is working on a rota 3 x 13 shifts Evening/Nights/Day including weekends & public holidays as the client operates 7 days a week 365 days a year.

DUTIES AND RESPONSIBILITIES

You will be responsible for supporting SU's into accommodation, conducting inductions of emergency rooms or properties as well as helping SU's integrate into the community ensuring health & Safety is always maintained of the SU's.

Managing out of hours communications

  • Manage incoming telephone calls taking the appropriate action to resolve issues.
  • Managing emails coming in night mailbox and taking the appropriate action to resolve issues or escalated to the appropriate parties.
  • Arrange transport from all internal & external parties as requested.
  • Manage Migrant Help call logs taking appropriate action to resolve issues or escalated to the appropriate parties.
  • Contact landlords and contractors to arrange emergency repairs within the set category timescales.
  • Carry out regular security checks of the building ensuring that Health and Safety guidelines and company procedures are met.
  • Complete a handover detailing activities and incidents that have occurred on shift.

Working as part of a team supporting colleagues where needed while keeping all communication and liaison up to date following company producers. Manage own workload on shift, resolving all issues where possible while meeting targets and developing in your role with training

This position offers, 28 days annual leave allowance per year (inc. bank holidays). Increasing from the standard 20 day to 23 days after a full holiday year and 25 days after 2nd holiday year, Life Cover (2 x basic salary), Employer pension contribution (4% employer, 4% employee) & Laptop/telephone/other equipment if required as part of job role.

Apply for Housing Officer - Nights

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover message

Your communication preferences
I would like to receive communications. required
I would like you to share my personal data with other Companies within the ManpowerGroup. required

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert