Customer Service Advisor

Employer
American Express
Location
Brighton, East Sussex
Salary
Up to £10.44 per hour
Closing date
16 Dec 2021

View more

Sector
Customer Service and Call Centre
Salary Range
Temporary, £7.01 - £14, GBP
Job Type
Temporary
Hours
Full-time
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Job Details

Are you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you!

Manpower have a fantastic new opportunity for the right candidate, working with our client a FTSE 100 Credit Card Company based in the heart of Brighton.

The Role

Involves the processing of new credit card applications for customers. The role is divided into customer servicing and analyst role, supporting customers through the application process as well as processing and analysing the applications. This involves talking with customers over the phone and other responsibilities, which include but are not limited to:

  • Respond quickly and accurately to customer questions and issues by email and over the phone
  • Responsible for updating systems accurately and efficiently.
  • Deliver excellent customer service
  • Process administrative tasks for pending applications
  • Suggest new ways to improve processes and customer care

The Customer Care teams are at the forefront of delivering for customers, ensuring that they do the right thing in every interaction to provide an excellent service each, and every time.

In your role you must be able to demonstrate:

  • Fluent in English
  • Strong written and verbal communication
  • Ability to work in a fast-paced metric driven environment
  • Proficient at multitasking and navigation in a windows environment
  • Demonstrated ability to work both independently and in a team environment
  • Proficiency in MS Office - Excel, PowerPoint, and Word
  • Customer service experience with exceptional listening and relationship building skills is an advantage

If you feel that you fit the above criteria, please don't hesitate to apply here today!

This role will be subject to background verification checks

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Find Us
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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